Address: Wangey Rd, Romford, RM6 4BW, United Kingdom
Phone: +442085906770
Rating: 4.4
based on 153 reviews.
Customer Service
Pros:
"Despite receiving call after call (which i noticed whilst i was waiting for my service) he managed staff and customers with excellent professionalism."
"Steve on reception what a great guy very good with his customers."
"The gentleman that serves me is always willing to help."
"I have been coming here couple of times now, Robert has always been very informative and really helpful going above and beyond each time."
"Very Excellent customer service, especially from Robert, customer service personnel at chadwell heath."
"Staff at Halfords in Romford have been professional and friendly every time I have visited."
"Very friendly and helpful staff, especially the centre manager (Abdul)."
Cons:
"VERY poor communication from the staff - we had to chase them up constantly."
"Calls are just put on hold for minutes and then disconnected without even speaking."
"The reception guy lacks any customer service. Very rude, and raises his voice when I ask him questions."
"I found him patronising and very rude."
"The guy from your store clearly did not have a clue as to what he was doing."
"Disgusting service, the fella on the front was rude."
"Very poor customer service! Tyres hadn't arrived when I got there even though i had purchased them a week before, no one got in contact with me to let me know this."
Service Efficiency
Pros:
"fitted also in a very short time, all ran smoothly."
"Went there with no appointment for a tyre change... all was done correctly and promptly."
"I left my car with them overnight as they needed to order in a tyre for me and they called me to keep me updated."
"The manager agreed to work on my car straight away and I picked up my car with passed MOT within the hour."
"They had the problem identified and fixed with in 4 hours."
"The guys were very efficient took my car there on the Tuesday evening to find that it was just a fuel filter change book me in for Wednesday and job done in 15 minutes so thank you guys and wasn't pricey."
"MOT was carried out on time and passed with no advisory."
Cons:
"They assured me the problem was lambda sensor so I agreed to putting a new one in. Car had same problem day after I took it back."
"Not sure if Halfords even bothered to check the car."
"Over an hour to change one tyre."
"It was in the garage for over 3 weeks."
"waited over 4 hours."
"Avoid this garage, took them 2 days to change rear brake pads on my 4x4 due to not being able to get hold of brake sensor from one of their suppliers."
"Once the work was finished, my car exterior was covered in dirt and orange oil was left on my bonnet."
Value for Money
Pros:
"Only paid £10 as there was an offer going on; buy something and get MOT for £10."
"Excellent value for money."
"The staff here called me and offered me an interest free repayment plan over 12 months to help get the work done."
"Good value for money."
"Definitely recommend for great value and service."
"Fantastic customer service, well organised, always on time, friendly, always honest and willing to help rather than swindle you of your money."
"Very pleased with the service i got, will definitely recommend."
Cons:
"Too expensive to for car service other bits and pieces."
"Quote was massively over priced nearly £500 to fix major fault found a local garage to fix the major fault and some extras for £165."
"I later googled the part - Nox sensor which costs around £200 I cannot believe Halfords quoted me £700 for parts and labour."
"If we need to contact customer services to progress the complaint you are charged 3.60 a minute."
"I was basically forced to pay £15 to have it realigned."
"I paid for a new starter motor and requested that all parts that were removed be returned to me which they were not."
"Found new scratches on my car after collection which were never there before."