Halfords Autocentre Strood Reviews Summary

Customer Service

Pros:

• "Excellent customer service by these guys, notably Jason who kept me fully informed on the progress of the job."
• "Fantastic workmanship and customer service. All workmen went above and beyond to explain in detail the findings of the work carried out."
• "I am absolutely surprised at the level of professionalism that I have just come across with a member of staff at this Halfords."
• "Absolutely superb service from start to finish."
• "The service I received was excellent. Alex and the guy that done my car (sorry can't remember your name, guy with long beard?!) were super professional and their help was outstanding."
• "Great service from the team."
• "Always have a great experience with Halfords. The staff are fantastic and are always willing to help and give you the best advise they can."

Cons:

• "The customer advisors on the phone should clarify it is a drop off system and could take the whole day! 🙁 Not good customer service."
• "Customer service in this Halfords was terrible, stay away at all costs, lazy staff who would rather find excuses to not do any work than just do an honest days work."
• "The worst customer service I have ever experienced."
• "Worse customer service. Last year they kept my car for an hour longer then stated and didn't care."
• "Horrible service - we paid £400 for tyres to be changed and they gave the car back with the air pressure warning flashing."
• "Women on reception has no customer service skills at all."
• "The lady at the reception has the worst attitude to customer - indifferent & curt."

Professionalism and Staff Behavior

Pros:

• "As a woman going on her own they all made me feel at ease thank you to Garath,Andy,Adam I will definitely have confidence to go back."
• "Really friendly guys to chat with, you can see it's not just a job to them they enjoy what they do and genuinely want to help people."
• "The guy at the reception was a genuine and fun guy which was great for a customer."
• "All staff members Even though very busy were very informative and polite to other customers as well."
• "Lovely staff, had a full service. Dropped car at 12 and they were super busy. Picked car up at 6pm (closing time) and they did not rush to go through all the details."
• "I've used Halfords Autocentre at Strood for nearly two decades. They have always been really professional, providing an excellent service at a reasonable price."
• "Definitely recommend these guys for honesty integrity and superb workmanship."

Cons:

• "The ‘manager’ Liam not only swore at me and my wife but also lifted his middle finger at us whilst shouting and squaring up to me."
• "The staff member who carry out the check was very rood and using inappropriate language."
• "The branch manager was very rude and didn’t seem to understand my frustration."
• "The woman called herself manager was arrogant and ignorant."
• "The staff members name was JASON who is very rude and would constantly talk over me."
• "Car went in for a MOT, found the guy patronising on the phone - probably because I’m a girl!"
• "He was dismissive, rude and offered no apology whatsoever for their error."

Quality and Efficiency of Service

Pros:

• "Came back an hour after dropping the car off, and all complete, paperwork prepared."
• "Informative and helpful throughout all the dealings."
• "Smooth and seamless experience."
• "Communication leading up to the appointment was good and on the day it took the length of time they said it would."
• "I’ve got MOT done there. All good, car passed."
• "My car went for its first MOT today and within an hour I had a call to say it was ready, when I got there they told me it originally failed for headlight alignment but that they had sorted that out FOC and retested it to save me having to come back for a retest! Great service and would definitely recommend!"
• "I think a repair was made at every corner of the car. The rattles are gone and I feel much safer after the work has been done."