East Village Dental Stratford Reviews Summary

Quality of Treatment

Pros:

• "Really great service, skilled and careful technician."
• "The East village dental practice provides such a good service, in a beautifully clean space."
• "The dentists and hygienist I’ve met have all been very friendly and professional and again lovely with kids."
• "Loved my visit to East Village with Dr Gayatri, she made me feel at ease as I had not visited the dentist for 2 years and provided a brilliant check up and clean."
• "Dr Fiez is great dentist. The treatment I've received over the past few months has been top quality and handled with care and concern."
• "Always a pleasure to visit. Michael and his team helped fix all of the issues I had, in a clear, empathetic way."
• "Quality of treatment and care was great as ever."

Cons:

• "Horrible service with staff who don't know what they're doing."
• "Went to this dentist to have a filling done and was treated and spoken to like a 5 year old."
• "Utterly Disappointed With their services couple of days before! The dentist was not professional at all."
• "The dentist looked into my mouth for literally two seconds and made a x-Ray. Then they said they didn't know why I felt pain."

Staff and Dentists

Pros:

• "Michael had really brilliant hands, and a great manner."
• "I got an appointment with Dr Pattar and she explained everything what was wrong."
• "Doctor Patel is a great dentist and I was so scared about the injection but she managed to not feel any pain."
• "All the staff is very friendly and help full."
• "I m so happy with my dentist Gayatri Pattar."

Cons:

• "Ongoing issues with fillings which weren't done correctly."
• "The dentist I went to see was not only incredibly rude, she also rushed the consultation."
• "Felt the dentist was quite rude to the dental nurse which made me feel slightly uncomfortable."

Appointments and Booking

Pros:

• "I've been going regularly for a couple of years now."
• "Booking was easy and simple and good timings."
• "Its very easy to get appointments."
• "Very quick to get registered through NHS and short waiting times."

Cons:

• "I don't recommend going there for emergency treatment from NHS."
• "Made me wait almost 2 hours to be seen, no apology what so ever."

Facility Cleanliness

Pros:

• "Clinic is spotlessly clean."
• "Everywhere is clean staff where very helpful and pleasant."
• "Excellent practice. Very clean and well organised."

Cons:

• "Loads of staff just wondering around chatting away and using their phones front of patients, looks really unprofessional."

Pricing and Payments

Pros:

• "I called up for an emergency dental appointment and booked myself in as a private patient for the following day. This saved me money."

Cons:

• "Apart from the polite people at reception, the service you get here is not value for money at all. I was put off by the Dentist trying to con me."
• "Before getting any service I saw the ratings and comments and decided to come to the clinic and I am disappointed with the prices for a tooth filling."

Customer Service and Experience

Pros:

• "The staff and booking process make it so easy."
• "One of my favourite dental clinics."
• "The staff are very polite and professional."

Cons:

• "Please please please East Village Dental, take on some amazing young people and train them up to be receptionist’s because the staff you have now, are doing you more bad than good."
• "Terrible costumer service and dental practice!"
• "Poor customer service as they never pick up their phone."

Recommendations and Feedback

Pros:

• "I always recommend my friends for this dental practice."
• "Would definitely recommend."

Cons:

• "Very disappointed and I will never go back! Avoid at all costs."
• "So, my request is, please please do NOT visit this type of horrifying 'Time Wasters' anymore!!!"

Emergency and Special Cases

Pros:

• "My friend went here for a wisdom tooth removal by a lady dentist Dr Shivane Sethi."

Cons:

• "Was in pain rang for emergency treatment because I'm on benefits they didn't want to treat me."
• "I attended this dental surgery on Saturday. All I can say is don’t go there! I was referred by NHS 111 due to Covid 19."