Whites Dental Reviews Summary

Team & Staff

Pros:

• "The Whites Dental team is amazing from reception to the dental staff."
• "From the initial consultation to my surgery tour and the subsequent treatment, the staff couldn't have been more pleasant."
• "Very good service from all at Whites Dental."
• "The staff on reception are very warm and helpful too when booking future appointments."
• "The reception staff were also incredibly helpful and friendly."
• "The dental assistants and receptionists are all really nice and informative also."

Cons:

• "Had a really negative experience here last year where I was left waiting outside well into my appointment time despite knocking/calling, and former reception staff let another patient in before attempting to close the door on my face."

Quality of Treatment

Pros:

• "To my amazement, they provided swift and exceptional treatment. My tooth was repaired within a mere seven days!"
• "They worked wonders on my teeth, a rather complex task, but the results have left me immensely more confident in my smile."
• "Dr Deepa did such an amazing job, she was faultless, which is a testament to her diligence and attention to detail."
• "Dr Chopra made sure to provide lots of information and scans of my teeth so I can fully understand the issues, along with providing a reasonable treatment plan for the future."

Cons:

• "The filling for my right top tooth that was done by Dr. Deepak on 22 June (filling came out after 3 hours) and redone 29 June has come out within one week again, indicating a lack of quality and attention to detail."
• "A few years ago I came to Whites to have two crowns replaced on my front teeth, fairly simple stuff. Four years later, thousands of pounds and far too many specialist dental visits to mention to correct their shocking work I had to have one of my front teeth extracted and now have a denture."

Communication & Customer Service

Pros:

• "Whites dental always provides an exceptional service and experience."
• "The receptionist Nawal she is lovely, answered my questions friendly, replied emails promptly, very helpful."

Cons:

• "After not being in contact with Dr. Elliot for 2.5 months I asked for a 15 minutes consultation to check my teeth and align on plan and next steps. I was trying to get in touch whether with the practice or the doctor, but unfortunately no one responded if the consultation was possible."

Financial Aspects

Pros:

• "The price for the work was fair."

Cons:

• "I was promised a refund, but as of now, I am yet to receive it (a week passed)."

Facilities and Cleanliness

Pros:

• "The atmosphere in the surgery is very calm and peaceful too."
• "The location is great and the practice is very clean."
• "The clinic is super clean, modern and very well-maintained."
• "Excellent dental surgery. All staff very friendly, everything was communicated impeccably. The surgery itself is clean and smart."

Cons:

• "Very appalling hygiene standards. The dentist had no head and hair cover and her long hair was all over me during the treatment."

Professionalism and Skill

Pros:

• "Doctor Edina Jude specifically has been our go to dentist for 2 years now and she has taken away our dentist phobia with her welcoming personality and professionalism."
• "Dr Elliott and his team are fantastic, friendly professional and kind."
• "I have had a fantastic experience under the care of Dr Ravinder."
• "I have never met a dentist that is so professional and honest."

Cons:

• "When I made my complaint about the work they had done they were not sympathetic at all and it took me appointing solicitors to even get a straight forward refund."
• "No proper COVID-19 measurements in place."

Recommendation

Pros:

• "If you need a good dentist and friendly, helpful staff then I would recommend this dental surgery without any hesitation whatsoever."
• "I would highly recommend this office for anyone looking for a brighter smile."
• "I would recommend this clinic to everyone the best dentist experience I had for a long time."

Cons:

• "But with this horrible experience I would not recommend this dental practice."
• "I would not recommend this practise."