Address: 6-7, Rathbone Market, Barking Rd, London E16 1EH, United Kingdom
Phone: +442037731490
Rating: 4.6
based on 116 reviews.
Comfort and Ease of Patients
Pros:
"My first visit was impressive, I was listened to and heard, these wonderful people allowed me to feel at ease and in control."
"I came into surgery crying and hysterical... However, Dr. Chantal took informed consent - explaining the process... I decided to go ahead with the procedure."
"Dr Neel and his assistant were very understanding and calmed me down immediately with lots of understanding."
"Absolutely amazing experience with the whole team at the clinic today... Right from walking in team were lovely put me at ease and had a giggle!"
"I was extremely nervous as I walked into the dental practice... Upon meeting with Dr Chantal and Munnam (nurse), I started to feel relaxed."
"Both dental staff were very very professional and helped me feel better about the painful surgery that was about to take place."
"I felt so confident as Dr. Chantal had explained every step to me which made me feel more calm."
"I was greeted by the amazing receptionists called Sadie and grace who was both very helpful and professional."
Cons:
"Incredibly rude dentist, seems like she hates her job and her clients. She forced my mum to swallow anesthetic just because they already cleaned the sink."
"Dentist Chantelle was very rude because she was ill... I was already nervous about my procedure and did not needed extra aggravation."
"Refused to give filing for a small Cavity and putting Flouride coating on my daughter without asking for consent and getting upset and looking for excuses when challenged."
"Awful experience, I went to for Wisdom tooth extraction... dentist didn’t give me any antibiotics and I ended up going to dental emergency twice."
"I have been ignored in a very strange way, they cancelled my appointment without calling or texting me."
"I’m a bit disappointed East Village Dental couldn’t do more to see me for what they said was a 20 minute consultation. Admittedly, I was 20 minutes late."
"They said they’d add me to a waiting list - though it turns out the waiting list didn’t exist. They then moved my appointment around before finally cancelling it."
"I dont like dentists as i have a fear off them but i must say both off the ladies were lovely and pulled my tooth out so quickly and easily i was shocked and very happy."
Professionalism and Skill of Staff
Pros:
"I highly recommend Dr Neel Shah at the Stratford branch... Dr Neel is highly recommended for a friendly, professional and reliable service."
"Dr Jas Gill was ever so friendly, happy and positive to be around. I felt informed and at ease with what to expect."
"I had a general check up and periodontal treatment back in Sept with Dr Bhatti and the professionalism and kindness of both her and the dental nurse was 1st class."
"I had a great experience with East Village dental clinic... Dr Chantal, she spoke me through my options as I was getting my tooth extracted."
"I have a big phobia of UK dentists after having a very bad experience with NHS. However, these people seem like they take their jobs seriously and are not simply counting the dollar."
"I had a tooth extraction on 1 July performed by Dr Vinita Choudhry and assisted by a nurse. Dr Vinita's skill, professionalism and overall demeanour were truly outstanding."
"Dr Chantal made tooth extraction as painless as it could possibly be! Off to Oxford post procedure to catch up with the family for a day out at Chessington tomorrow."
"I was referred by my own dentist to Dr Chantal Burgess... Dr Burgess explained what she would do and my entire visit to the surgery... was less than half an hour."
Cons:
"The general dentist who saw me was very young, visibly inexperienced, and very rushed in doing things while her assistant was unhelpful, hostile, unsupportive."
"Awful experience at this dentist... Dr Chantal and I found her to be both rude and dismissive towards my mother."
"I was seriously worried and nervous as i went to dental practice this morning for extraction, but when i met Dr Chantal and nurse Ingrida they are both angels on the surface of the earth."
"I arrived with great trepidation for the extraction of a retained root... Despite a determined effort to extract the tooth, it was only possible to remove the crown while the root doggedly remained in place."
"The dentist and whole staff is friendly. Today I went for leftover tooth removal which requires small surgery and the whole process went so smooth, painless and friendly."
"I was very happy with my service they made me feel calm as I was a bit nervous and in the end it was pain free I couldn’t have been treated any better many thanks."
"Blown away by the treatment and care that I have received today. I was put at ease from the moment I arrived. A totally pain free procedure."
"Awful experience, I went to for Wisdom tooth extraction... dentist didn’t give me any antibiotics and I ended up going to dental emergency twice having a big problem with my gum and still on a big trouble because of the dental surgeon in your center."
Customer Service and Reception Experience
Pros:
"The front desk staff also friendly and helpful too."
"The treatment was over in minutes, I didn’t feel a think with the anaesthetic... I’m actually looking forward to my next visit to the dentist."
"I have just returned from having my tooth extracted... The whole experience, The surgery, Receptionists were exceptional. Spotless clean."
"I never been to this dentist before... Overall was excellent."
"A very simple process! Was easy to find, the reception were efficient and polite."
"Receptionists are very welcoming and lovely to talk to, my two dental nurses who saw me gave me a lot of reassurance about my anxieties of my teeth and were really comforting."
"Very clean and welcoming environment.... Good team of professionals. Reception staff Sadie and Sophie have exceeded my expectations by being polite, helpful and paying attention carefully to patient and customer needs..."
"I’m a new patient here and it was my first visit. Can’t fault them. Everyone was very friendly and a plan was put in place to treat my teeth. Glad I went and happy to return for further treatment"
Cons:
"Definitely not cheap when going private... Happened 2 times in only 6 appointments I needed. That's pretty poor."
"I was at East Village Dental Canning Town today for an Oral Surgery tooth extraction... I was assured, it would go well."
"I had an appointment but couldn’t locate the dentist on time, so I had to ring since my appointment was in 15 minutes but no staff picked my call."
"I came as via being referred by my dentist for a tooth extraction... after the procedure I felt rushed out of the clinic and I had my concerns about feeling dizzy dismissed."
"I went on the 12th October to reception at the practice and was asked to send an email to join the waiting list which was 'a few weeks long'. I sent the email immediately, but still not receive an acknowledgement."
"I was greeted by the amazing receptionists called Sadie and grace who was both very helpful and professional I had some difficulties with filling out the forms while in server pain and both lovely ladies were very helpful and understanding."
"I had to ring a few times to get through to reception but was able to get booked in for a NHS check up within 2 weeks."
"I would never recommend this dentist to anyone!!! Very bad customer service as Danielle hung up the phone on me and kept speaking over me after I told her to let me speak numerous times."