Borough Dental Care Reviews Summary

Staff and Customer Service

Pros:

• "All the ladies in reception are really friendly and helpful and so are all the dental nurses."
• "The reception staff are friendly and professional - they remember your name, which is always welcoming."
• "I don’t know why people are complaining about the phones - my calls are always answered promptly, and the website has a very easy booking system too."

Cons:

• "Some of the staff are lovely and accommodating, others lack basic professional communication, unwilling and unable to be accommodating and will use any opportunity to decline you for a treatment."

Dentists and Treatments

Pros:

• "Having had bad dentists in the past I was very anxious about having a root canal but my dentist Dr Sachin Patel made the whole process as pleasant as it could possibly be."
• "I have been a patient of Dr Mehraban at Borough Dental Care for around 2 years and can solidly say he is one of the best dentists I have come across."
• "I know everyone says it but I am absolutely terrified of the dentist! I have avoided it wherever possible and cry every time I go in. However, I have seen Dr Shahab Mehrabam a number of times now and he is so kind! He explains everything, continuously asks if I am ok, is positive, and I am now far less scared to go."

Cons:

• "Dentist lazy! Well the dentist I saw, said I need to have my teeth extracted, guess what??? I went to a dentist not too far over the bridge and I just needed 2 fillings, root canal and crown."
• "I spent six months in pain whilst it was closed due to covid, visited twice for a simple fillings. Twice used various reasons to decline this basic treatment. Denstist seem to be more concerned for me to have my teeth whitening than treating my discomfort."

Dental Hygienist Service

Pros:

• "Maria the hygienist did a 10/10 job."
• "My hygienist was Maria, who made the whole process painless and pleasant."

Cons:

• "However Maria is very abrupt & rude."
• "The way she cleaned my teeth was aggressive."

Facility and Appointments

Pros:

• "The facility is clean and safe."
• "Being able to make a Saturday appointment is very important for a 9-to-5-er like me."

Cons:

• "Seems like the practice is suited to a more affluent demographic."
• "Dentist cancelled an appointment, didn't call me back to arrange new appointment."

Personal Experiences

Pros:

• "Incredibly kind and friendly staff."
• "I actually look forward to my visits to this clinic because of how nice everyone who works there is."

Cons:

• "one of the dentists was utterly rude and mean. He made fun of my English in my first ever dental check in this dental practice."
• "Very bad experience with a dentist tried to convince me the implant she did to me was good and it was my fault decided to do a “cheap implant ”."