"Thanks to both staff for their friendly, helpful, knowledgeable and fantastic customer service!"
"I was dealing with Abby and the whole process was faultless."
"This is 5th car purchased from Arnold Clark over the years, 2nd using their click and collect service."
"Mell and Abie, have provided an amazing service to me and my mother!"
"Dan at the branch was really helpful, sending videos of the car following our initial enquiry and further videos once the car was ready to be transported to our local store."
"I was given excellent professional service at Carlisle."
"Hired the dual control car for my daughter to help with her learning to drive. The team on the hire car department are great always helpful always had the car and paper ready to go for us."
"Sold my Car Yesterday to Carlisle Branch to enable me to pick up Son's Mobility Car. Excellent Quick Service from Melanie and Price was good in respect to what Imperfections that were on the car."
Cons:
"My hybrid kuga was having battery problems (under warranty), I called on 13 November to book a garage appointment. Young man said to me nothing available until January, two months! Workington offered for 21 Nov. A five hour round trip."
"Traded in my car at Arnold Clark in Carlisle. The process was straightforward. When I got home and checked my car the panel in the car to connect your phone and change the media/radio station wasn’t working there are 2 buttons stuck."
"Received my car through click and collect, Abby was great; friendly and informative. However selling branch stated the car had been filled up with fuel and within 2 minutes of driving the warning light came on."
"While the staff in the service department are polite and friendly, unfortunately polite and friendly does not translate into the fault my car had at the point of purchase being fixed!"
"Had my car booked in for a EML issue on friday 27th, dropped it off on the thursday afternoon (26th), phoned this morning (30th) spoke to 2 service advisers who couldn't give me a update but was told it would be ready for 5pm when we had agreed to collect at 2pm."
"Shambles. Drove from Durham to view a car on the strength of a video they sent me, deliberately missed off the paint work repairs car needed on both rear arches, a 12reg c max, said they would smart repair it, not the point, they deliberately missed it off the video to get me there."
"Had to change the review went from 5 to 1 terrible customer service after you purchase from them they don’t want to know and the manger here just puts the problems on everyone else."
"My hybrid kuga was having battery problems (under warranty), I called on 13 November to book a garage appointment. Young man said to me nothing available until January, two months! Workington offered for 21 Nov. A five hour round trip."