Address: 22-24 Valley Rd, Plympton, Plymouth PL7 1RF, United Kingdom
Phone: +441752344414
Rating: 4.7
based on 233 reviews.
Customer Service
Pros:
"The staff was very welcoming, polite and customer friendly."
"Wonderful service and super friendly staff."
"Best dealer and after sales team I've ever dealt with."
"The staff at motor city have been incredible especially Erwan."
"The customer care from Motor City is second to none and I would recommend them to anyone without a second thought."
"Unmatched service from start to finish, patient, knowledgeable and friendly."
"Customer Service was outstanding!"
Cons:
"Was sold a very poor car and it been back in garage several times."
"I always take my cars here as they have been good in the past massively disappointed."
"They refused to let me test drive a car unless I committed to buying it there and then, which kind of defeats the point."
"Tried to refuse to let me leave the garage with my car."
"Suddenly the warranty had changed to what was promised and I was going to have to pay £750!"
"Not even worth one star absolutely appalling service."
"Sheisty business. Avoid at all costs."
Vehicle Quality
Pros:
"Motor City offered their services to source and supply a vehicle to my requirements."
"Very, very impressed and looking forward to purchasing our car later in the week!"
"Just bought a new Nissan Qashqai from Motor City Plymouth and it was all handled by Erwan who was absolutely brilliant from start to finish."
"Very pleased and happy, hopefully the car will be in the family for a long time."
"The car, when collected was beautifully prepared and immaculate inside as promised."
"Got a lovely Seat Ibiza Copa with only 18k miles on. it drives perfect and nothing wrong with it was well cleaned and had the super guard put on!"
"Love my BMW that I brought here a few months back, had a minor issue with the brakes but had it sorted for me in no time under my warranty no issues."
Cons:
"I recently purchased a vehicle and to say I bought a lemon would be an understatement."
"All the tyres required changing because they were cheap low grade."
"The original Mercedes battery had been removed and replaced by a cheap one that didn’t have the strength to use the automatic stop/start function."
"Car broke within a few weeks."
"I have had an intermittent fault with it since it's purchase."
"Brought a 10 plate BMW with low miles 36k, after owning for a few yrs engine failed on us, so taken to a garage on investigation the engine NUMBERS were FILED/GROUND OUT... we have contacted MOTOR CITY, and all we got back was WE HAVE DONE THE CORRECT CHECKS when we purchased car.... NO HELP & 3 more yrs of finance to PAY."
"Was sold a very poor car and it been back in garage several times and been kept there for over two weeks and still comes back with faults."
After Sales Service
Pros:
"A massive massive thank you to Adam & the guys in the service shop... Fantastic after sales service, above & beyond!!"
"Their after sales care has been spot on too."
"After care package also is brilliant, never bought from such a lovely garage."
"And the after care deal is second to none."
"The aftercare policy is a great little touch."
"The after sales services offered with the car were very generous."
"Can't beat the after sales customer care package either."
Cons:
"Had some warranty done from motor city even though the car wasn’t purchased from them... then boom completely refused to finish the simple last bit of the job they started."
"The courtesy cars they have to offer people are often not to be seen - I have never been given one."
"Tried to deny knowledge of this on their Facebook review."
"Awful company. Sold me a £5000 car. Did not complete work they promised they would."
"Was told that it was illegal to drive my car away after it failed MOT with them. None of the failed items were categorized as dangerous so this was incorrect."
"Bought a car 9 months ago, they agreed at the time to replace the bumper and fix the parking sensors. Months went by with no contact."
"We enquired about a vehicle that was in the showroom, after all the initial talk about finance etc, we asked for a test drive. The salesman said that if we did we would have to purchase this vehicle!!"
Purchasing Process
Pros:
"I was able to walk in and completed my car purchase and signing of documents, all within 30 minutes."
"Dan gave great friendly service, fabulous knowledge of the vehicles and advice about getting things fixed on the car we're buying from them."
"Thankyou to Luke for all his help through the process, can't wait to pick my car up Thursday!"
"Luke gave me excellence guidance when it came to financing a vehicle and I could not be more happier with my purchase."
"Luke went above and beyond to get me the car I wanted at a price I could afford."
"Excellent trade in price and they took care of everything including transferring personalised plates."
"The provision of 7 day drive away Insurance, 12 months MOT and they even taxed the vehicle."
Cons:
"Bought a Mercedes C200 during covid and was constantly contacted about paying the full value up front before having ever seen it."
"Felt pressured to get work done immediately which actually didn’t need immediate attention."
"I then noticed the reversing camera didn't work, which was a big selling point from Luke as I wouldn't have purchased it without one. When I spoke to Luke he told me it didn't actually work, he then proceeded to lie about telling me a lie."
"I asked to exchange it for a different car but they only offered me book price keeping £4000 that no way can I afford."
"Sales and marketing is a bit gimmicky with Nandos meals plus they try to get a photo of you next to your car for Facebook which I refused."
"What a massive disappointment! I purchased my first car here from Spencer and I've got to be honest, I loved it and it was a pleasant experience. Then I had the misfortune of Luke selling me a car."
"Occasionally I feel they can be a touch patronizing - especially as I am a young female."