ODEON Metrocentre Reviews Summary

Screen and Visual Quality

Pros:

• "Awesome screens can't wait to go back to see another movie."
• "The visuals were crisp, clear, and vivid, and every detail was visible."
• "The cinema's screen was awe-inspiring."
• "Big screens, great sound, seats are comfy."
• "The screens are crystal clear and high resolutiones and the sound system is amazing."
• "The movie's soundtrack was elevated to a whole new level, and every sound effect was crisp and clear."
• "Great quality screens and projectors."

Cons:

• "The lighting, they rarely seem to dim the lights sufficiently."
• "The volume of the film was ridiculously loud especially during the action scenes."
• "Went to see a movie last night and the house lights remained on full."
• "The screen we were in left the ceiling lights on during the whole film."
• "Why, oh, why does this Odeon not turn off the lights for a movie?"
• "You could hear the sound of the film from the next screen over the top of the film we were watching."
• "But the soundproofing isn't great so if you're watching a 'quiet' movie and the adjacent screen is an action film, you will hear every explosion."

Staff and Customer Service

Pros:

• "Lewis F was his name was absolutely fantastic in helping us get a refund and even booking our tickets in for the night we originally wanted."
• "Staff are always friendly and its always clean and well presented."
• "Kind, friendly staff and a clean cinema."
• "The film food is always really good and fresh...the cinemas are clean and comfortable and the staff lovely!"
• "Staff are well-trained and can you get seated quickly."
• "Plenty of friendly staff."
• "Staff are always cheerful, friendly and helpful...especially with us fogies who have trouble with the self service ticket machine!"

Cons:

• "The staff are hit and miss as to what service you receive some are very attentive but others prefer the conversations they are having with other staff over customer service unfortunately."
• "Film was OK staff are completely useless waiting 20 mins for food which didn't get made so asked for a refund no clue what to do."
• "staff members standing around doing nothing could barely crack a smile when collected popcorn."
• "The service was shocking, took me 30 minutes of the staff ignoring us after sitting us down saying we will be 2 minutes to take your order, before I got up and had to ask for food."
• "When my partner complained to staff about what was going on, a member of the odeon team simply came and asked them to be quiet."
• "Staff friendly but not very helpful."
• "Staff not particularly friendly... poor organisation out front."

Seating and Comfort

Pros:

• "All the seats in the iMax were leather and the presentation was brilliant."
• "Good quality theatre, always recommend to get seats in the middle at about 4-5 rows down from the top for best view if you don't mind people around you."
• "The cinema's facilities, including the IMAX and lazy boy recliners, added to the overall enjoyment of the movie."
• "Love this place for IMAX films."
• "The seating is a sofa style chair so much more comfortable then average cinema seating."
• "The IMAX cinemas with premium seats (electric recliners with personal lap tables) are good."
• "Facilities, screens, surround sound, and especially the reclining chairs with space for drinks, snacks..just make it a proper cinema experience."

Cons:

• "Seats uncomfortable too."
• "Tiny screens, uncomfortable seating, no place to set your popcorn."
• "Seats are quite uncomfortable for a 2 hour plus movie and trailers, found myself squirming and stretching to ease buttock cramps!!"
• "The reclining seats are really poor and sitting in them for 3hrs was like torture."
• "They do not recline enough, was uncomfortable within the hour."
• "Recliner seats weren’t even comfortable."
• "We were in screen 6, which was tiny. The seats were very uncomfortable and too close together."

Value and Pricing

Pros:

• "A recent price drop helped me decide to attend this cinema rather than my usual choices Vue Gateshead or Tyneside Cinema Newcastle."
• "Cinema shows all the new films. Can always find a time to suit me. Tickets are so easy to buy on-line."
• "The self-service ticket machines actually work...don't forget they are on both sides of the glass screening."
• "For those in a hurry they have the fast ticket machines."
• "Adults about £6 each so quite a decent afternoon or evening out."
• "Convenient cinema in the Metro Centre so it is extremely easy to get parked for free."
• "Purchase tickets online, screen shot to your phone and no queuing to use the ticket kiosks!"

Cons:

• "Tickets and food were both more expensive than other places."
• "Literally no ice cream at all. Costa closed."
• "One medium popcorn, plus a medium drink cost over £9."
• "The order and queuing system for food/drink is an absolute joke."
• "Only problem is ordering food on the website."
• "Nearly £40 for two adults and 2 children to see a children's movie is very expensive."
• "Prices are excessive for tickets and food."