Address: Trinity Square, Gateshead, NE8 1AG, United Kingdom
Phone: +443453084620
Rating: 4.5
based on 323 reviews.
Ticket Pricing
Pros:
"Well firstly the price is unbeatable I got two vip seats for the price of one Premier seat at another cinema."
"The tickets are only £4.99 for any movie."
"The standard seats are only £4.99 for anyone, and even the luxury seats are only about £7.99 which is brilliant value!"
"Silver cinema on Tuesday and Thursday when schools in session. Two shows at 11am and 2pm. Excellent value at £3 for seat, coffee or tea and biscuits."
"If you want the cinema experience for an affordable price, this is definitely the place."
"Best cinema in the area.prices same everyday, undercutting all other cinemas."
"Vue can be as little as a 3rd of the price of nearby cinemas."
Cons:
"Prices of tickets were amazing but £18 for 2 plain hotdogs and a large popcorn is dear."
"Popcorn at £6.99 bit of a culture shock."
"Went to watch fastX, in number 5, not impressed with new pricing system, a range of prices, rather than the two original, for basic and comfortable seats."
"The current prices are very reasonable At £4.99each (with meerkat 2 for 1 on Tuesday and Wednesday... Bargain!)or £3.99 on a Monday."
"£4.99 for all tickets at time of review."
Seating Comfort
Pros:
"Really nice comfy seats, amazing dolby surround and sony 4k projection."
"Very comfortable seats and smart interiors."
"The VIP seats give you acres of legroom."
"Really good seating and leg space especially if you're 6ft+."
"Love this cinema, the seats are very comfortable."
"Very comfortable seats with loads of legroom and excellent surround sound."
"The seats are super comfy."
Cons:
"Booked VIP seats in theatre 4 for Oppenheimer. We had to leave after just 1 hour due to the seats being so unbelievably uncomfortable."
"Premier seating isn't that good tbh, I was cold all the way through the film."
"VIP seats not so good. My back was aching due to the back cushion sagging."
"False advertising on the seats because the VIP seats are not comfortable at all with ZERO padding and you will numb after 45 mins."
Staff and Service
Pros:
"The staff are great, and very helpful."
"All the staff were very helpful."
"The staff are really helpful and welcoming."
"Staff were friendly and it was kept clean as well."
"Staff are always really friendly and helpful."
"The staff are very helpful and friendly."
"The staff are always friendly and make him feel comfortable."
Cons:
"Inept ticket staff sent us into a film that hadn't even finished and we tried to sit down in someone else's valid seats."
"More annoying is the staff don't control rowdy people spoiling the film for others."
"The ticket checking staff could use being a bit more clued up in their jobs when asked questions."
"Staff obviously couldn't care less. None of the ticket purchase machines were working, so I had to wait in the food queue to buy a ticket then to be told there were no seats available for the movie I wanted to see."
"Disgusting customer service!! My daughter travelled from Washington to watch a film, she need to prove her age, we sent her a photo of her birth certificate plus the official letter from hmrc too show her name and national insurance number, she also had her pop card with photo id but still wasn't enough proof of her age!!!"
"Staff are not customer focused in any way."
Cleanliness
Pros:
"Venue nice and clean xx."
"Love the Vue Cinema. Great value, never any problem getting parked and the parking is free when you get a voucher from the cinema."
"The cinema toilets are usually very clean as far as public toilets go."
"This cinema is always clean, the toilets are clean, the theatres are clean."
"The cinema was scrupulously clean."
"The place itself is clean and tidy."
"Lovely clean cinema."
Cons:
"The seats we were sitting on were filthy marked with loads of stains also the stairs were filthy."
"The auditoriums are always absolutely filthy, i.e.. the floors & seating, they all desperately need a deep clean!"
"Nice cinema, floor in the screen looked like it hadn't been cleaned all day, it was sticky and covered in popcorn and and sweets, we went to a 7.40pm show."
"Toilets are a mess and I wish someone would clean these mid day as well."
"After 'cleaning' I found popcorn on my seat and rubbish still in the cup holder."
"This cinema was dirty seats had popcorn all over the seats down the sides."
"The cinema room needs an updating chairs were marked and battered and room was not cleaned properly after the viewing before us."
Accessibility and Location
Pros:
"Parking under Tesco's which is very convenient."
"Perfect location right above Nandos and Sambucas, across from Tesco and down from Poundland, burger king, subway etc."
"Close to public transport and other shops/restaurants too."
"Parking is easy using the nearby Tesco."
"Set opposite Tesco in Gateshead centre. Parking available there and you pick up a code voucher from cinema so Parking free."
"In the middle of Gateshead, easy to get to and parking is free with a cinema voucher."
"Easy to get to, loads of free parking spaces (you need a ticket from inside cinema to validate your parking when you leave)."
Cons:
"It’s a bit of a trek to get to it as it’s up 2/3 floors !! Not the best for disabled and elderly."
"If only the roads around the area were easy to navigate it would be great, but you can blame Gateshead council for that decision."
"If I had mobility issues I would feel a little put off as the main foyer is on the first floor accessed by two escalators."
"Only downside, escalators keep breaking down, but not a major thing."
"Questionable policy relating to proof of age. I took my daughter, age 16, to see a movie rated 15. Was asked for photographic ID, which we didn't have."
"Something needs sorting with time limit on car park."
"All seats removed from foyer, staff would not let us go through ticket barrier until ten mins before showing so couldn’t use seats there."