Hampshire Dentists Reviews Summary

Dentist Experience

Pros:

• "Every time I leave with a smile, I can honestly say that I am no longer scared of visiting the dentist."
• "Love this place! Rob has done a fantastic job with my veneers!"
• "Mr Hanna took great care that I didn't feel any pain."
• "The whole treatment went smoothly, and I find Dr. Hanna and staffs are impressively friendly and professional."
• "Dr Hanna doesn’t really come across as a typical dentist. He is very friendly, relatable and able to explain sophisticated clinical concepts clearly and thoroughly."
• "By far the best dentist I have been to, highly recommended."
• "The dentist I saw did a fantastic job, and put the glue on in a way that covered the wire but so it didn't get in the way of my bite, as it did previously."

Cons:

• "Our experience at this dentist was extremely disappointing."
• "Initially a good experience dentally, but massively let down by incredibly poor and inefficient service."
• "A treatment that was promised never happened, referred to an endodontist and then no follow up whatsoever despite my efforts."
• "If you're happy to pay £1,000 for 6 fillings, be misled about the order of treatment you need, have appointment times changed without your knowledge, be refused a refund for treatment you have not received or completed due to losing all faith in their service, be pummelled with requests to attend their practice after repeatedly advising them you would never visit their practice again, and pay them for treatment you won't receive, then this is the dentist for you!"
• "To our surprise, they demanded an additional £560 for installment payments during this second visit."
• "It’s really not difficult to add a line to texts and to make it standard to say there is £55 charge when you’re contacting people to tell THEM to book an appointment!"
• "I won't be going back. Very expensive poor service."

Staff and Service

Pros:

• "Also great customer support (First Class service)"
• "Robin and Marius and the team of nurses, assistants, hygienists and back office staff are always friendly and helpful."
• "Outstanding service all members of staff really professional and friendly."
• "This is a fantastic dental practice! The staff are lovely and incredibly helpful."
• "Special thanks to Cadge and Marius. They help you relax and explain everything."
• "Always excellent and friendly staff."
• "When booking appointments the receptionists make every effort to accommodate my personal requirements."

Cons:

• "That was £55 taken from my last £79 I had before payday so well done :)"
• "Instead of doing the decent thing and giving her a refund, they instead referred her to a dental complaints service which it turns out only deals with treatment that has gone wrong."
• "One thing I would have preferred is for the Dentist to talk through what she is doing at stages during the procedure."
• "Avoid, Avoid, Avoid."
• "She was then then offered tooth whitening treatment free - which was already paid for in the £1,000 - to redress their negligence in not making clear that she would need other treatment done first, - which they then tried to add on to the final bill, meaning it wasn't free at all!"
• "When all trust and confidence in them was lost, and horrendous pain had been suffered due to using the free/not free? whitening treatment - which had to be abandoned - too soon after having fillings and still having an untreated cavity, they refused to give her a refund for outstanding and uncompleted treatment."
• "And it turns out the filling that fell out was a ‘permanent’ one and this one is only an emergency ‘temporary’."

Treatment and Results

Pros:

• "I was provided with a comprehensive treatment plan, with absolutely no pressure to have anything done."
• "This has truly been the best choice I had ever made."
• "Technology has come on in dentistry 10 fold since I last went, and made the appointment much quicker than imagined."
• "The result is art."
• "After a painless, relaxing session my teeth are now a number of shades whiter and look amazing!"
• "I have now had my braces off just over a year and extremely happy with the results, and I often receive comments in regards to how my teeth look now."
• "The treatment I received was first class and all procedures were explained throughout."

Cons:

• "I can’t fully close my jaw or chew now."
• "Upon returning to have the work carried out - the lead dentist started doing the filling however after numbing my mouth I could feel all of the work being carried out."
• "I only found out the cost after it was done - I expected someone to tell me but it was never mentioned."
• "It’s going to be less expensive than I thought!"
• "I am thrilled with my stunning new smile courtesy of Dr Robin Hanna and his amazing team."
• "Marius was so kind when I was extremely nervous about my dental procedure."
• "Rob Hanna quickly and totally painlessly repaired 2 chipped front teeth that I've had for nearly 30 years, improving their appearance and removing the concern that they may chip again."