Address: Horningtops, Liskeard, PL14 3PX, United Kingdom
Phone: +441503240777
Rating: 4.5
based on 120 reviews.
Customer Service
Pros:
"Over the years I have bought cars from numerous dealers with varying degrees of customer service. On my recent visit to Castle Motors I found the quality of service when dealing with Ollie to be first rate."
"AMAZING SERVICE ⭐️ From start to finish, the whole process was made easy with the help and advice from Ollie."
"Thank you Jon and all, for making our purchase so hassle free!"
"Another pleasant experience at Castle Motors Jon the salesman has a very relaxed approach."
"The team are so friendly at Castle and in particular Dean who was a top guy."
"Dealing with the team is always easy, non pressured and utterly professional."
"The service I received from Castle Motors was second to none."
Cons:
"The aftersales attitude does not match the glossy presentation."
"Totally disappointed with how I was treated today by their sales man when I looked at the Red Audi A1, couldn't be bothered attitude with what we were asking & just walked away."
"Staff were too busy chatting and eating to actually ask us if we needed help."
"Ignored both times on entrance no one came up to talk to us about one of the vehicle's we was clearly interested in."
"Immediately I could tell he wasn't interested in anything I had to say."
"Dale i did come in the day after we contacted each other by email,and spoke to a john who really didn't seem that interested."
"Would not trade again here and strongly advise other people not to."
Vehicle Quality
Pros:
"The showroom always has a stock of uniquely fabulous vehicles, presented in immaculate condition."
"The preparation on the car was outstanding and it was like a brand new car in every respect."
"Very clean and well presented vehicle."
"The bike was in immaculate condition for it's age."
"The car was immaculate when I collected it, my neighbour thought it was brand new!"
"Recently bought a well maintained low mileage BMW M140i which was a brilliant example of the car."
"The vehicle itself was prepared for sale to a high standard."
Cons:
"I bought a car that turned out to be a complete nightmare, for both them and me."
"After driving the car a load tyre noise occurred from uneven rear tyres... Rung and it will quickly fixed within a few days."
"Disclosure of any faults at the point of sale would have allowed us to decide to purchase with the faults or not, instead Castle Motors have taken it upon themselves to say we should be happy with a vehicle with defective components."
"Whilst it was in there it was discovered it had the wrong coolant in the engine, the cabin pollen filter was fitted upside down and the gear cables we’re wrongly adjusted!"
"Bought a 2005 911 from castle motors within 10 days I had to take it to my local Porsche specialist due to water ingress into the cabin!"
"Purchased car November 2016, £3,999, Within 3 months gear box failed, also hard top roof would not open and close, air-conditioning failed."
"I was then called two days later to be informed that they'd sold it to somebody else and nothing could be done!"
Purchase & After-Sales Experience
Pros:
"Had a few issues which was sorted out before I took delivery."
"Any issues are swiftly dealt with and, if necessary, a courtesy car is provided."
"Deal done in 24 hours from test drive to delivery!"
"During my 3 months warranty I did have a few more minor problems, booked in my car for repairs to be carried out and was offered a loan car while mine was being fixed."
"The whole process of part exchanging my RS6 for the SVR was extremely straight forward."
"The car was delivered to my home within hours of completing all the formalities."
"Travelled 4 hours to buy a car from these guys... Sorted payment and tax and swapping ownership within 20 minutes and drove away."
Cons:
"Overall for the level of money being spent I would expect a far superior level of service and as a consequence will be taking my custom elsewhere for my next purchase."
"We pressed our case for warranty cover to no avail and it became quite obvious Castle did not want to know."
"Went to castle motors to have a look a what they can offer, my partner was interested in a car he was told that he had to do a application to be approved before he could test drive it which he was with fine with, unfortunately wasn’t accepted and so was told no."
"Also the selection of vehicles were limited when it comes to gearbox choice, too many automatics."
"The staff at Castle Motors have clearly been stereotyping majorly as me and my friend walk round the showroom."
"I called Castle Motors to arrange a viewing. I got there two hours later and the car was sold prior to my arrival."
"I tried to contact the seller but he doesn't respond."