"Brilliant service kept up to date with my order Aaron was a gentleman."
"I was thrilled with my car buying experience, Harry was efficient with sorting the paperwork and responded quickly to all my queries."
"Speedy, no-pressure service from Jacob at very short notice."
"Absolutely brilliant friendly service, can’t fault it at all."
"Mark Coulson has been absolutely amazing!"
"Hugo Mendonca presided over the smoothest purchasing process I have ever experienced."
"Very satisfied with the hospitality offered."
Cons:
"Poor communication about delay in the servicing time upon arrival, which wasn't good, as my wife was waiting at the garage."
"Rude, pushy and arrogant sums up the experience when looking to purchase a used Renault."
"A certain Darren was rude, dismissive and offensive."
"Everything went well but unfortunately I was given an automatic car as the courtesy car and I just was not comfortable with it."
"Van dropped off and waited 11 weeks for parts."
"Total aggravation from day one."
"Arrived for annual service 8.30 23rd and there was no trace of booking!!"
Sales Experience
Pros:
"We have just had the delight of Jenny Wilson From Renault Lookers helping to navigate the finance of buying a new car."
"Mark Coulson has always been super helpful when we get our Motability car."
"A huge thank you to Kurt for going above and beyond to help me."
"Jenny was so friendly and helpful when it came to me getting a new Renault."
"I cannot express how impressed I am at the professionalism, courtesy & friendliness of Jacob Earle."
"I would like to thank Emma and the fantastic team at Lookers Carlisle."
"Received an extremely fair price for my old car and when I picked the new car up, it was in immaculate condition, felt and looked new."
Cons:
"But why do wheels corrode after only 2 years. Not good."
"When I visited the local showroom I saw a car that I liked but mileage was to high and two previous owners, although I was offered a little wiggle room on the price I declined and found the same make of car in another Lookers online at the same price so decided to buy but then there was NO room for that wiggle room on the price because the car was transported to my local option."
"Unfortunately, I have had to change my review from the initial 5 stars I gave upon purchasing my vehicle."
"Don't order parts for Renault (even simple ones) hopeless, order a standard steel wheel for a Clio, Told Five Days, promised return calls, don't answer calls, two weeks later still no part and they've gone deaf and dumb."
"The car went in for a service and MOT it failed the MOT with a faulty front wishbone ball joint this should of been checked beforehand and replaced before it went for the MOT."
"Poor communication from lookers, very difficult to get approval for repair."
"No handover at car, keys just given at desk."
Vehicle Quality
Pros:
"I absolutely love my new Renault Captur."
"The car is absolutely stunning."
"Outstanding service from start to finish."
"The car is in great condition, freshly treated and serviced and the buying process was quick and painless."
"Collected my Renault Austral Alpine on Monday and was so so excited to be able to drive away in such a fantastic vehicle."
"I'm absolutely over the moon with my new Dacia, it's a great car!"
"My new car is wonderful and fits my family now, including the roomy boot for the Labrador."
Cons:
"The specification was not the same as my previous Captur despite me asking for the same."
"When I eventually picked up the van there was a side light out."
"My new car was sent to the wrong dealership and I had to wait almost an additional 2 months before another one was delivered!"
"Approved Renault dealer!? £1700 bill and absolutely filthy when returned. Absolute joke."