Nando's Beckenham Reviews Summary

Service

Pros:

• "All the staff are great and friendly, the food is better than most nandos- always the right amount of sauce and flavor never cutting corners."
• "The manager was also very kind and offered a great substitute when I didn't have the appetite for what I ordered."
• "Leonora, one of the staff members on shift was excellent in her service; she anticipated our needs and greeted everyone with a genuine smile."
• "Staff were super friendly and vigilant."
• "Brilliant service. My waitress Helina was exceptionally friendly, knowledgeable, and provided outstanding service."
• "Staff were happy to arrange tables and constantly made sure our drinks/food had arrived."
• "Great staff at the Beckenham branch as always. Friendly service and the food is always hot and bought quickly."

Cons:

• "The service was appalling and the attitude of the staff was disgusting."
• "The customer service was terrible, all the works didn't care at all with all unhappy faces."
• "The service was poor and extremely unprofessional."
• "Terrible customer service, bunch of little brats working in there."
• "Service is terrible, you literally get abused for walking in and daring to ask if you are allowed to eat there."
• "We had the worse service ever. We were served by young, tall man who seem not understand what customer service mean."
• "Do not expect any service. Two of the managers are actually deplorable."

Food Quality

Pros:

• "Chicken was very good."
• "Food was not rushed and was made to perfection."
• "The chicken and chips were well cooked and arrived hot!"
• "Food was great. Hot and very tasty."
• "The food was great and arrived in good time."
• "Food arrived extremely hot and was up to the usual nandoss high standards."
• "The food was very nice with good sized potions."

Cons:

• "Very poor at busy times... Cold rice and burnt halumi cheese as well as a laughable amount of chips."
• "Food was bland chicken was not cooked well."
• "Most of the chicken was dry."
• "The broccoli was too hard."
• "Paid over £54.00 for DRY TASTLESS Chicken."
• "The corn was not cooked. Top of the chicken grilled underneath was raw."
• "The butterfly chicken was tiny/dry, there was hardly any chips and everything was lukewarm."

Ambience & Location

Pros:

• "Modernly decorated and a busy location makes it very appealing."
• "The ambience was nice, music was at a good level."
• "Easy to locate on the high street and very much in the middle."
• "Absolutely love this Nando's in Beckenham my friend celebrated his 60th birthday here and the atmosphere is beautiful."
• "It's a very busy restaurant so timing it right to visit is important if you want less crowds."
• "A great place to eat as a family."
• "Nando’s always tastes great and has a nice atmosphere."

Cons:

• "Waited over 30mins for starters when new tables received their order."
• "Disappointed! By far the worst Nando's I've ever been to."
• "It's another Nando's but quite small so expect to wait for a seat during busy hours."
• "The site needs improving very cramped and no where to stand when collecting or waiting."
• "Difficulty parking outside and nearby streets."
• "Don't chance parking on lines in Beckenham...You will get a ticket....even on Boxing day."
• "Only down side, it's really cramped unless you are fortunate enough to get a booth."

Management & Staff Attitude

Pros:

• "The rest of the staff are always great too always happy to help & keep the restaurant very clean."
• "Some look as though they are fed up but given the pace and the heat they work with (including many difficult customers I'm sure), they are probably shattered."
• "Sofia was utterly wonderful. She didn’t stop the entire time. So attentive to each and every customer."
• "The manager Felix is so polite, down to earth, bubbly, hardworking, friendly and attended to us with everything we needed."
• "Leaving 5 stars because of Sophia, her customer service and warming attitude was welcoming and accommodating!"
• "They were very helpful and polite yet gentle with a touch of generosity."
• "Hopefully I’ve got their right but Jason a manager at Beckenham was really helpful & amazing at sorting out an issue I had with a collection."

Cons:

• "A clear sign of poor management/leadership and team morale."
• "Called the store and spoke to Craig, the store manager and he asked us to contact Deliveroo as, apparently, they manage the Nando’s app."
• "The workers have no desire to be there and it is obvious."
• "I think everyone in this place needs training again."
• "Management seem to be asleep here, not even 3 tables inside."
• "The staff are just rude. They pick and choose who to have great customer service with."
• "Did not even have the decency to apologise. Would not be ordering from Nando’s again."