Fitness First Reviews Summary

Customer Service

Pros:

• "Jamie and his team make such an effort and it is always such a friendly environment - not your typical gym!!!"
• "Staff always super awesome, friendly and helpful."
• "The staff were very friendly, they helped with everything needed, made a very welcoming environment."
• "Chris the fitness manager and Chris the PT are very kind and super supportive, not to mention extremely motivating."
• "All of the team remember my name and greet me when I walk in, also notice if I’ve missed a class I regularly attend, so personable."
• "I had a very nice and warm welcoming from the staff."
• "The staff is very professional and nice."

Cons:

• "Awful membership staff who don't properly explain the terms of the contract."
• "Tottenham, the staff not even bother to offer a good customer service."
• "Oxford, don't even make any effort to use the facilities, dump, smelly, dark, poor ventilated, lighting isn't any better, just another abandoned club."
• "DISSAPOINTING GYM! This gym has NO INTERNET for more than a week now with NO update as to when it will be fixed."
• "Had a bad experience from this gym and will never consider fitness first due to the poor and selective customer service."
• "Unfortunately the staff I dealt with were uninformed and unwilling to help."
• "The drinking water tank was not working. Reception was very rude when I spoke to them about it."

Cleanliness & Maintenance

Pros:

• "Nice sauna/ showers/ changing room area."
• "Quality Equipment, clean and hygienic all the time."
• "Very clean and the staff are very friendly."
• "The workout areas are kept clean."
• "Equipment is new and clean."
• "Great facilities and well air-conditioned!"
• "The gym is clean, spacious, and has a really excellent range of classes with lots of timings so you can find a way to make it suit your schedule."

Cons:

• "I do get a bit frustrated by the lack of cleanliness and organization."
• "And the showers need a decent clean."
• "Free weights all over and stored in the wrong places, greasy weight benches, lots of hair and dirt (and even blood) on the ground."
• "It stinks like people have urinated in the streets, or worse."
• "Shower rooms are quite outdated. No doors."
• "It's shabby and run down."
• "The women’s changing room is small, so during busier times it can be a bit of a challenge to get around and the showers have been faulty recently."

Facilities & Equipment

Pros:

• "Amazing crossfit area, is never too crowded, convenient location and super friendly trainers."
• "The gym itself is really nice, great changing rooms with Sauna, amazing location and excellent spin studio."
• "Body pump and body combats are the best classes!"
• "Great variety of classes and very attentive staff."
• "Brand new equipment."
• "Brand new kit is a delight to train with."
• "The gym is impeccably equipped with all the necessary machines for a fantastic workout."

Cons:

• "Walford, the steam room is out of service without any deadline, no intentions to fix it."
• "Streatham, the steam room is down due to poor maintenance, months without resolving."
• "The space is pretty small, with only one bench, one squat rack and a smith machine."
• "Small, and really busy. Not a great combination."
• "Some of the machines are uncomfortably close to each other."
• "It isn't the largest space and can get really busy at peak times and some of the equipment can get hogged."
• "Very small place gym and changing rooms."