"All the vets, nurses and out of hours, I've seen a few recently, have been helpful, professional and done everything to ensure he is well."
"All the staff were extremely caring and helpful when our dog was seriously ill and required surgery. They made sure we received regular updates and thanks to them he made a full recovery."
"Great vets. Took really good care of my kitten and the surgeon must have been a master at his craft as it was so well done she was up and about and being her old self in less than 48h."
"Vet was pleasant, he was extremely thorough with his examination, very happy with the level care offered to my border."
"Such caring, informative and comforting staff! Amazing service all around, made sure my dog Mini was taken care of and assured us she was going to be fine."
"The care and support provided by Jack Sillito and his team has been outstanding."
"Recently operates on my dog to remove a foreign body. The care was great, they were very caring and responsive and I’m very grateful to them."
Cons:
"Passed around between 6 vets from this clinic which all have their own thoughts on our dogs condition."
"DO NOT USE THIS VETERINARY PRACTICE. The vets are cruel and insensitive and have a cavalier attitude to euthanasia."
"The moment you hand your pet to them, everything they use down to a cotton wool ball is probably recorded. No one even try to console me or showed any empathy."
"Awful vets that lack any empathy or communication."
"Shocking service.. Took my dog in with a broken leg... Picked him up today and they've splinter and bandaged the wrong leg... Vet laughed it off saying it's a genuine mistake as she had had a very busy day... Disgusting service."
"Absolutely terrible experience... After various examinations, prescriptions, visits, ideas and theories by Dayshift and Nightshift staff and no signs of recovery, improvement or diagnosis by late PM Wednesday I discharged her myself."
"Worst vet ever. Rude receptionists taking the p!ss out of customers who are clearly upset when they left, our dog saw 3 vets in her who told us he had different conditions."
Customer Service
Pros:
"Brilliant vets and staff..... they always fill you with confidence in their abilities and it never feels like they are taking advantages of the situation."
"Nice friendly personal practice. With very fair prices."
"The young vet we saw this morning wasn’t fazed by his barking, understanding it is through fear and I can’t rate the practice highly enough!"
"The empathy, understanding and caring attitude of all staff was superb. I would highly recommend them."
"They have gone above and beyond at times to help with a professional and caring manner, not to mention the patience to answer numerous questions."
"Insurance claims are so easy Sharon is excellent at what she does and handles everything so you don't have to."
"The reception staff are the most helpful people I've ever meet nothing is too much trouble for them."
Cons:
"Legalised extortion you may have to sell your own body parts to pay the bill for your pet."
"Rude staff over phone whilst trying to make a follow up appointment."
"Low score because the price they expect you to pay for a routine check up, a doggy MOT is extortionate."
"Very expensive do not explain 400 pounds a night to keep your dog in they know you're very upset as well being worried please explain all costs if I'd known I put my dog up in 5 star hotel warmer more comfortable."
"I find his response be so staggeringly dismissive, pompous and dictatorial as to beggar belief."
"Due to my upset I forgot my mask and asked the receptionist if I could have a mask. She refused but stated I would have to be charged for one!"
"Extortionate fees and very rude and uncaring Reception staff."
Value for Money
Pros:
"All the staff are very friendly and all genuinely care about your pets welfare and also ensure you're also put at ease with all the options available."
"Fantastic vets! Could not recommend more highly and brilliant value for money."
"Prices was very reasonable, and managed to register Nellie, would definitely recommend."
"Really great service and I feel they are doing what’s best for the pet not there pockets."
"Our dog was booked for a £1400 surgery however vet was very forth coming and advised that it was not necessary at this time and gave us other options."
"Fantastic staff always willing to help and give option if in a panic pet plan they have is a fantastic thing to go into saves so much and is brilliant and well priced for what you get."
"Absolutely fantastic Staff service and advice they saved my dog and puppy's life and the follow up visits have been so helpful and advice you'd pay a fortune for was not charged."
Cons:
"Very expensive and a bit unimpressed I recently came in with my animal and they said he needs to be put down good I didn't he's now full of joy and energetic! I was also charged £60 just to be seen."
"Disgraceful. They tried to charge us £1,400 for an emergency spey for dog."
"The emergency vets saved my dog but after forking out £960 for a night's care... No one even try to console me or showed any empathy."
"They are overpriced, they get u in then they charge u what they want, had insurance but they still wanted me to pay, the staff are rude."
"Posting for a family member that will never use this vets again they took there pocket bully female in because she went into problems giving birth they charged £3,587 and out of 7 pups they only saved 3."
"Good customer service. They charge ridiculous amounts for tending to your pet, dog in my case. 30 something pounds to clear my dog's anal glands is just silly."
"Could have done much better, blood test of which we had to ring for the results, and came away with 3 paracetamol no antibiotics and the dogs temperature was over 40 Celsius, a rush job that cost us £165.oo."