Address: 11 The Quay, Dartmouth, TQ6 9PS, United Kingdom
Phone: +441803833033
Rating: 4.3
based on 206 reviews.
Service & Staff
Pros:
"Great service and friendly staff, but the food is hit and miss."
"Our waitress was lovely and helpful, as was Adam the manager."
"The staff were brilliant and very accommodating."
"The staff provided exceptional service, going above and beyond to ensure a pleasant experience."
"The service was super super friendly from everyone from the moment we entered."
"Staff friendly and service excellent.. recommended to visitors to Dartmouth."
"Very welcoming and professional serving team creating a very nice atmosphere."
Cons:
"One member of staff was a bit rude to us, when asked which cask ales were available; she looked at us with confusion and then abruptly stated that she had no idea what that was!"
"The whole experience after arriving in the restaurant was decidedly odd and not at all what we would expect from a hotel positioned where it was."
"He was rude and treated us like we did not matter."
"Staff didn't seem to know their drinks range very well."
"The staff not very friendly and spoke hardly any English over all the stay was pitiful and especially for the money."
"Every time we asked a question, she replied: I'll go and check for you - not good service - I felt we needed to make a list of questions..."
"Dreadful experience. I went in on Easter Sunday with my three children... Even before we had sat I was set upon by one of the staff who rudely enquired if we were residents or guests."
Food & Drink
Pros:
"The drink selection was impressive, featuring craft beers, fine wines, and exquisite cocktails."
"Good selection of beers/lagers."
"The hotel serves good and hearty generous sized pub grub and the place is always nearly full."
"Freshly prepared food well presented and served hot."
"The food is always of incredible high standard which is matched by the high standard of the service and inspiring views and decor."
"Probably THE best roast I have ever had."
"Both were superb - well cooked using good ingredients."
Cons:
"Meals weren't even made and cold chips had to be sent back."
"Unfortunately, all the deserts ordered were awful."
"Food terrible..had fish pie that only had smoked fish in it..no prawns no monkfish apart from the overcooked prawn on top!"
"Food was only warm, not hot. Roast potatoes were hard, not crunchy and tasteless."
"Wasn't told on arrival for food that a large majority of the menu was unavailable/had run out including all burgers and also most of the specials."
"I don't mind paying £19 for fish and chips but it needs to be £19 quality not burnt batter, very few chips and dried peas."
"Horrendous. Waited 35mins for Sunday lunch. Inedible."
Accommodation & Amenities
Pros:
"Our room (18) was fantastic with stunning panoramic views over the sublime river Dart, spacious & very clean also."
"The hotel is perfectly situated in the heart of town."
"The hotel is full of character, our room was clean and very comfortable."
"Good size rooms with amazing views over the harbour, beds very comfortable."
"The whole room was surprisingly big considering it is called cosy room."
"Our room was very comfortable, complete with air conditioning and a spa bath."
"Rooms are excellent."
Cons:
"This is a beautiful hotel but needs work and input."
"My bathroom could have done with some T.L.C. needs re-masticing and some small repairs! (Room 18)"
"It does have a feel of catering for the older generation and may need to look at some updates to start making appeal to a wider audience."
"Because the hotel is old, it seems to have thin walls."
"Paid £180 for a night really not worth it. The room had a window that looked out over the stairs noisy all night from reception desk also hammering downstairs."
"Our room was tiny, we couldn't use the shower, we banged our heads when using the bathroom and the door to the room would only open halfway because of the bedside table!"
"The light on the bathroom cabinet only works when the main bathroom light is on."