South Cliff Dental Group, Shirley Reviews Summary

Staff Professionalism

Pros:

• "Extremely friendly experience today (with a Saturday appt) for myself and my 7 year old."
• "staff were friendly and would go again. very happy now pain free 😊😊😊😊"
• "Got me in same day emergency appointment, receptionist was polite and professional."
• "The receptionist was professional, efficient and polite."
• "DR Ricard has today restored my faith in this place, after a few bad experiences here."
• "The dentist was pleasant and calm and made me feel at ease."
• "She put me at ease, she's friendly and she wasn't judgemental."

Cons:

• "the dentist was so unprofessional"
• "Nothing good to say about Prodent...The dentist I had was not professional"
• "The dentist however was rude, he did not introduce himself."
• "Dentists are very bad and ignorant"
• "The dentist we saw (Dr Zina) was brilliant, kind and professional."
• "The dentist here was such in a hurry that he vigorously injected anaesthetic into the gum and without being careful yanked her tooth out."
• "The dentists here repeatedly show a lack of care."

Appointment Management

Pros:

• "They sent me lots of reminders about the appointment which I also appreciated."
• "I would definitely recommend, and will be returning for a check up in February."
• "The dentists ask lots of questions and explain everything that is easy to follow and understand."
• "Really put me at ease, explained every step of the process."
• "I had an extraction after X-rays and all went smoothly."
• "Booked for an emergency appointment and got one for the next day."
• "I was thoroughly impressed by the service I received. From reception to the dentist I wasn’t let down!"

Cons:

• "This place should be shut down it’s not fit for purpose."
• "This place has clearly changed management as the service is very poor and the entire operation seems very unprofessional."
• "Had been waiting for my appointment for ages now and it keeps getting cancelled on the same day!"
• "Totally Non Covid Safe. If you have any concerns about catching Covid - DO NOT COME TO THIS DENTIST PRACTICE"
• "Never answer the phone. Cancel appointments last minute. I've had 6 cancelled this year."
• "No respect for people’s time and very irresponsible"
• "3 Appointments cancelled by practice including one today in the same morning."

Customer Service

Pros:

• "Surgery was very clean & I'm super fussy when it comes to hygiene so this is paramount for me."
• "receptionists are always polite so top marks there"
• "The recepcionst team was really kind and nice,5 star for them"
• "The staff was very friendly, caring and polite."
• "Information was explained clearly by the dentist. Reception staff were friendly and helpful too."
• "The entire team are so helpful, caring and reassuring throughout every procedure, big or small."
• "Friendly atmosphere right from the ladies at the front desk to the dentist."

Cons:

• "Absolutely disgusting behaviour this morning."
• "The service is horrible no organization at all"
• "I heard the dentists and assistants laughing and joking around, making personal calls which prolonged the delay."
• "The receptionist didn't reverse my card money didn't give me any proof that the money was coming back to my account!"
• "The lady I spoke to at the desk today was extremely rude, told me she's not 'going to argue with me'."
• "The receptionist really rude and unfriendly."
• "The receptionist has a attitude problem sat at the desk with a bar of chocolate, packet of cigarette and coughing her guts up!!"