Summerseat Garden Centre Reviews Summary

Service

Pros:

• "The staff are helpful and friendly and the store has a wide variety of items for gifts and crafts as well as garden supplies."
• "What a wonderful garden centre staff so helpful the food is fantastic good price and very easy to find thing you need even thing you didn’t think you needed absolutely love going definitely will visit again soon."
• "The staff are always friendly and helpful."
• "Great service from our waiter and everyone throughout."
• "The staff were so busy but still managed to give superb service and nothing was too much trouble."
• "Service is always spot on too and so helpful."
• "Service was quick and the staff were polite, attentive and friendly."

Cons:

• "Had absolutely appalling service from the waitress at Summerseat garden centre."
• "Awkward till worker and poor service which soured the whole experience."
• "Appalling service in the restaurant."
• "After going to Summerseat for many years, today I met with an appalling attitude from the staff in the cafe."
• "Service is shocking. The guy who is front of house has a bad attitude and rude."
• "Service levels seriously deteriorated since reopening."
• "Walking past staff who were disinterested, and more than happy to drink their coffee/hot chocolate in front of us."

Food Quality

Pros:

• "Food was delicious, well priced and great size portions."
• "The cafe serves delicious food at sensible prices."
• "The food is amazing having been for breakfast, lunch and coffee and cake."
• "The pie was delicious."
• "Fish finger sandwich was georgous, so was key lime cheesecake."
• "The food here is absolutely delicious and locally sourced - both in the cafe and to take home from the delicatessen."
• "Our food was tasty (especially the quiche)."

Cons:

• "Went today to try the breakfast menu, I Am sorry to say it wasn't as good as I expected, the bacon was dry and hard and the fried egg was greasy."
• "Recently visited with the family for breakfast.The food arrived and was clearly undercooked and cold!"
• "ONE HOUR & 10 minutes later the food arrived which was very bland."
• "The food arrived at the table cold."
• "Food very average, poor sandwich choice, very watery quiche."
• "The food did come back hot but was still barely edible and not cooked as requested!"
• "The bacon was cold the tomatoes were meagre, the coffee luke warm ... pretty shoddy to be honest."

Atmosphere & Decor

Pros:

• "The garden centre was ready for Christmas and it was nice to look round the decorations, it was great for young and old alike."
• "The decor was lovely, nice and bright and clean looking."
• "Always a pleasant place to visit."
• "What a gorgeous garden centre. Amazing range of plants, gardening products, homeware and gifts."
• "Had a lovely afternoon looking at all the lovely Xmas decorations and trees."
• "The surroundings and decor are lovely."
• "The toilets were the poshest garden centre toilets I've ever used!!!😀"

Cons:

• "There is no atmosphere and the decor and furniture leaves much to be desired."
• "New cafe a disappointment, nicely decorated but it’s like a canteen very noisy and echo."
• "Definitely not as good as previous years for children. Not as much magic as before."
• "No social distancing what so ever. No one way system in place and people just crowded on top not each other in certain places."
• "Service was fine but the tables were dirty, just with a napkin and cutlery put out, clearly hadn't been wiped and the floor was dirty, nobody had sweeped."
• "No-one had cleaned the dirty floor."
• "Was put in a booth with 2 tables and found the floor was dirty with waste."

Pricing & Value

Pros:

• "Offers a wide range of products from plants to gardening equipment, wild bird feed and feeders, kitchen items, children's toys, ornaments, homemade food and much more."
• "The cafe serves delicious food at sensible prices."
• "Food was delicious, well priced and great size portions."
• "The best thing is the food Delhi..good choice reasonable prices and the vanilla slices are the best we have had."
• "Good quality stock which was reasonably priced."
• "There’s cake, bread, dairy products and a whole range of food so though it’s not particularly cheap to buy some items we enjoy supporting it."
• "Some bits seemed expensive while other bits were reasonable."

Cons:

• "The jacket potato with prawns was way overpriced vs portion size at £8.50."
• "I bought christmas lights for £20 a week ago, and my wife said they were the wrong colour, so I brought them back unused new in the box a week later and they informed me they can only offer store credit, and not my money back."
• "Visited this place for the first time food was most enjoyable and staff were friendly and helpful sadly I will have to think hard about eating there again as I strongly believe that dog's should not be allowed in eating areas."
• "Food very average, poor sandwich choice, very watery quiche."
• "I had soup and two little side chips and 2 hot chocolates and 1 coke and it was £28.00 absolutely ridiculous."
• "Like most garden centres a far cry from the home grown produce that they started out as. All purchases made were over priced and of low quality."
• "Very expensive mediocre cafe ..no idea why it's so busy."

Customer Experience

Pros:

• "Been going there for years and the owner is lovely and they allow dogs."
• "Had a lovely time at summerseat garden center had a coffee and scone with 5 other people found us a lovely table for 6."
• "The staff were all very friendly and didn't mind our excited cockapoo puppy jumping up at them."
• "The gardening staff are knowledgeable, not like some other Garden Centres, who will remain nameless, and more than willing to help."
• "The car park has more than ample parking spaces."
• "All staff were helpful and knowledgeable, if they didn't know the answer they knew who would."
• "Excellent customer service each and every time I shop here."

Cons:

• "Been going there for years... then a rude women who worked there with red hair and glasses came up to me, started having a go at me I am only 16 and couldn't properly defend myself."
• "The cafe manager didn't apologise instead made an issue about the dietary requirements."
• "One member of staff not so filled with the joys of Christmas, sadly!"
• "Came to this garden centre on 14th of September 18.im all for dog friendly places I like dogs I have a dog of my own.whst I don't expect is to listen to a dog constantly yapping."
• "We found a table and were basically ignored for 15 minutes."
• "THIS PLACE IS NOT DOG FRIENDLY IF YOUR DOGS BARK."
• "After 20 minutes and another couple coming in and getting served before us, no one came to our table."