Evans Halshaw Ford East Kilbride Reviews Summary

Customer Service

Pros:

• "Absolute top class service at Evans Halshaw East Kilbride, everything was over the line so quickly had my car within 2 days of going to see it."
• "The service was excellent and everyone we spoke to in the showroom couldn’t have been more helpful."
• "Totally genuine guy and customer service was 1st class!"
• "Great experience buying a car from Evans Halshaw."
• "Can’t thank James Scott enough for everything that he did for us today."
• "James gave me a call back 10 mins after I enquired about a new car. He was very efficient and courteous."
• "I was delighted with the service I received from Evans Halshaw Ford East Kilbride. The car was picked up promptly and I was sent a video to explain what was being done."

Cons:

• "The salesman were rude and had no concern for customer care."
• "Very poor customer service, also when I took the car back the staff were also very rude."
• "Really disappointed in their customer service, will DEFINITELY never buy from this company again."
• "Not a professional or customer focused dealership at all........ wont ever be using or recommending again!!!"
• "Shocking customer service."
• "The texts are a joke and have put me off using them again."
• "Worst service ever experienced."

Car Condition

Pros:

• "I received my new car today and it was in a perfect condition."
• "Car was in lovely condition, drove really nicely."
• "Car is clean and well looked after by the previous owner."
• "Also got the car back fully valeted which was a nice touch."
• "Received my car on time, dealership was extremely helpful from the start."
• "The car we bought was very well prepared for collection and all was explained."
• "I recently traded in my old car for a Ford Puma & can happily say that I’m delighted with it!"

Cons:

• "Purchased car for my girlfriend only to find upon delivery that it had extensive damage to wing mirror and windscreen."
• "The paint job was very poor, paint run all over and just a poor job in general."
• "Within 48 hours I was informed of a poor paint repair down the length of the drivers side."
• "Every panel on the car had been painted and it should have been a category s however it hasn’t been recorded by the insurance as it’s been fixed by the previous owner."
• "The car got delivered when I was at work and lets just say the car should have never been sold."
• "The car didn't start when we came to test drive."
• "Bought a Nissan xtrail in February, had the car 2 months before the clutch and flywheel failed."

Sales Experience

Pros:

• "Would definitely come back to deal with James for the next one."
• "Greame eased my anxiety about changing from a manual car to an automatic and fully explained everything in the vehicle before I drove away."
• "Just bought my first car from Steve at Evans Halshaw, in East Kilbride. Steve was super helpful every step of the way."
• "Steve R was fantastic support throughout the process, tailoring the video specifically to what I wanted to see."
• "Graeme Bowie was very friendly and helpful."
• "James was very helpful. Brought the car up for me from down south and kept me up to date."
• "Fantastic service from Phil at Evans Halshaw. Could not fault his service, made everything run so smoothly."

Cons:

• "It’s like they don’t care what cars they sell or who they sell them too as long as they making money and the salesmen are getting paid at the end of the month."
• "This is a completely unacceptable amount and has really left a sour taste!"
• "I don't think I have been graced with a single call back to this day."
• "Would rate zero if I could. Bought my car in 2021 through Evans Halshaw, the car is fantastic and has needed very little repairs. The service team are a disgrace they told me my car was a failed MOT and that it needed £1.3K in repairs done."
• "I was completely stung by the £99 unadvertised admin charge however and was told that it was not optional."
• "I generally change my car every year once my insurance renewal is due and due to the actions of this one salesperson I shall be avoiding Evan's Halshaw as an entire company."
• "I am told EVERY YEAR at MOT that wipers need replaced?"