Sainsbury's Reviews Summary

Customer Service

Pros:

• "Every member of staff I have ever spoken to, has been friendly and helpful."
• "Staff were brilliant and helpful."
• "Super friendly staff."
• "Staff were very friendly and helpful."
• "The staff are really friendly and accommodating and there's always help at hand."
• "Very helpful staff."
• "The staff was incredibly friendly and helpful, making the whole process enjoyable."

Cons:

• "The staff was so rude on customer service last Wednesday."
• "The assistant at the customer service station needed approval from a supervisor to be able to exchange the item."
• "One of the staff at the heaton store makes me feel so disrespected and racist."
• "Appallingly bad customer service this evening involving Andrew the store manager."
• "This review is for the pharmacy. The staff need a swift retraining in Customer Service."
• "Dreadful service in store today and not for the first time. Ignorant, unpleasant and disinterested staff."
• "I normally go to this Sainsbury all the time but today I was with my housemate and we were shopping and we were in the alcohol section and we were badly treated by a co-worker who had glasses grey hair and grey beard."

Store Layout & Facilities

Pros:

• "Very systematic arrangement for groceries... like the pizza and garlic bread section."
• "This Sainsburys is a great size, it has a cafe upstairs, a decent clothes section on the ground floor and a smaller home where part."
• "Great store, friendly staff, love how wide the aisles are very user friendly and accessible for all."
• "The store was well-organized, and I found a wide variety of fresh produce and high-quality products."
• "Has just about anything you'd want in a big supermarket."
• "Good size shop very clean well stocked shelves has a cafe in for when you have finished shopping you can take a rest and a bit to eat and drink or just go there for a snack there is an Argos in store too."
• "Nice roomy, bright and clean store. Plenty of space between the food isles and nice selection of produce."

Cons:

• "Half a cucumber for sale! Waste of plastic and certainly overpriced!"
• "Like the shop but felt let down over their Covid arrangements, especially lack of stock."
• "Plastic recycling is a myth - most of this will get burned or go in landfill."
• "The recent cafe closure is extremely disappointing."
• "Sainsbury's itself is great but really don't see the point in having an Argos inside."
• "The freezer section is tiny with the expected poor selection resulting from it."
• "It’s a shame they keep closing bits of it. The cafe has gone. The dedicated mini Habitat has gone."

Pricing & Stock

Pros:

• "Standard mega market, all major products are found, from food to toiletries to clothing."
• "There are special offers to be had, as long as you are happy to try other brands."
• "Very surprised at how low the prices were."
• "Plenty of stock on all the shelves and a amazing amount of special offers available."
• "Huge supermarket, loads of choice, fairly competitive pricing."
• "Keeps a good stock on the seasonal range in comparison to other branches around the NE."
• "Interesting flavours & varieties of their own brand stuff, for example their pork pies."

Cons:

• "Not the best experience. Can't get fitting school uniforms."
• "Parking good, pricing fair but stock can be DIRE- can never get all of the items I want due to poor re-stocking."
• "The beef joints full chickens are ok, but the chicken breast and mince are terrible, unfortunately."
• "The prices are ridiculous, the nectar card is pointless compared to other stores loyalty schemes."
• "Sainsbury's value range is poor in my opinion."
• "Some of the prices are high for various products, e.g tin of heinze sausage and beans was £2."
• "A fair few products seem to be missing or discontinued, especially their own brands."

Accessibility & Convenience

Pros:

• "Car park was generously large with lots disabled parking."
• "There are also electric car charging points, which I think is positive."
• "The petrol station is great with lots of recycling areas out the back."
• "A supermarket literally, you will find great prices and high quality products."
• "Beautiful shop with absolutely everything I can't believe it even Argos is there how amazing anything you think off on your mind you will find it there."
• "Its a very big Sainsburys and I love the bakery items offered in this branch."
• "Always clean well stocked."

Cons:

• "Car park has only one safe route for pedestrians."
• "Queue at fast checkout long."
• "Parking was a bit of a nightmare, the car park is huge but it was still difficult to find a space."
• "The only problem is they have built for people with cars you have to appreciate a lot of older people and young haven't got cars and it is quite a walk to the bus stop."
• "I became quite angry at the fact that they left unattended empty cages in the aisles. Totally unnecessary and interrupted wheelchair access."
• "Traffic management at entrance and exit is a nightmare."
• "Went for petrol. waited in long queue which was fine until we got to the end and a blurry sign saying no diesel."

Customer Experience

Pros:

• "Now this super market really looks after the customer during the pandemic."
• "Great experience. I just relocated to Newcastle and it was beginning to seem that the friendliness people were talking about that the place has was a mirage, but my visit to Sainsbury changed that for me."
• "The cleanliness and overall atmosphere added to the positive experience."
• "As ever, shopping at Sainsbury's is a great experience from the quality and range of products/ produce to the kindness of staff."
• "Went to cafe and had omelette and chips. Friendly service and lovely food."
• "My favourite supermarket in Newcastle. Friendly staff. Super clean. Gave me a mask when I forgot mine! Helpful at the checkout."
• "Staff at Sainsbury’s went over and above all my expectations when they stepped in to help me on Saturday."