Evans Halshaw Used Car Centre Plymouth Reviews Summary

Customer Service

Pros:

• "Ashley from Evans Halshaw waited back a couple of hours after his shift had ended, picked us up from the train station and made the whole experience of buying a car one to remember!"
• "Booked an appointment with Alex- greeted with a smile upon arrival- and was very efficient and informative."
• "Ian sorted everything out with ease and we are so happy with the result."
• "Great experience at the car store. Paul was very helpful and knowledgeable about the car I was buying."
• "Steve provided excellent service! 5 stars for his customer service and constant updates!"
• "We found Simon very helpfully when looking for a car explaining everything, nothing was too much trouble."
• "Recently purchased Nissan X-Trail car and could not be more pleased with sales service from Ian Foster, He listened, helped and was very accommodating."

Cons:

• "but I just feel cheated now, not satisfied."
• "Wouldn’t touch with a barge pole. Reserved a car at a cost of £99... We were told by the salesperson that he had bad news... he did apologise but said nothing could be done. We were so cross!"
• "Good service up until the point of talking money on the car I'd test driven."
• "We requested a car move from Gloucester which took 5 week due to their rubbish customer service and contact, even though we left a deposit they allowed it to be used as a courtesy car, absolutely awful service from the Gloucester store."
• "Poor service from the staff. It was like pulling teeth trying to get a phone number from them for new car purchase site."
• "but its no good to me when I have appointments and I'm housebound without my car."
• "Reserved a car at a cost of £99... someone was paying for the vehicle to be taken up to Scotland, he did apologise but said nothing could be done. We were so cross!"

Buying Experience

Pros:

• "Great first experience at the Car Store Plymouth. No hard sell, nice relaxed atmosphere."
• "I would highly recommend anybody looking for a high quality second hand vehicle to give this company visit."
• "Would highly recommend using Raf! 10/10"
• "Would totally recommend Simon to anyone looking to change or buy another car."
• "Couldn’t recommend motorhouse enough will definitely be returning."
• "Just bought a car from Evans Halshaw Used Car Centre in Plymouth and I’m absolutely over the moon."
• "I had an excellent service from him and strongly recommend him."

Cons:

• "The price was far above what other dealers offered."
• "had to return my car, the service throughout the return process was still good however was sold a faulty car."
• "Perhaps I'm just unlucky, but the car I've ended up with has had nothing but problems since I drove it home."
• "The only downside was that the car was a little grubby inside."
• "The only downside was that the car was a little grubby inside but we took the car then and there and didn't give them a lot of time to do the valet."
• "Not going to take extras on a car I'm not going to buy! Won't be rushing back."
• "The value was disappointing so we decided against the car."

Staff and Service

Pros:

• "Really helpful and friendly salespeople."
• "No problems with EH from start to finish while buying my recent car."
• "Couldn't be happier with the service we were provided by Matt and everyone at Evans Halshaw."
• "Thank you so much for helping me and my wife to continue to enjoy this car."
• "Many thanks for the service and will return for my next vehicle in the future."
• "The service from Stefan Mitrev was outstanding, lovely young man who is an asset to your company."
• "Tony was very helpful and funny, Jamie was also helpful, atmosphere is really relaxed."

Cons:

• "Sadly the motor I bought was deemed not right after all."
• "I'm sure fault codes would have shown up on their systems before I owned it, but I wasn't told."
• "Left here disappointed recently feeling like I'd had my time wasted."
• "I made enquiries about selling my Ibiza and spoke with Nathan. He was really helpful and we arranged to view my car."
• "The car was worth the wait."
• "Kirsti especially made our experience pleasant. She was knowledgeable and totally non-pushy and keen to make sure we had the right car and that we were completely satisfied with our choice."
• "Having purchased a Qashqai from here, there were one or two little problems with the car. However, after contacting the workshop, they dealt with each problem as it arose."