Arnold Clark Linwood Click & Collect Reviews Summary

Customer Service Experience

Pros:

• "Robert Bell made the transaction very easy."
• "Robert Bell provided excellent customer service, helping to make the sale as easy and efficient as possible."
• "Lindsay was very open and friendly, answered any questions I had and explained everything simply and precisely."
• "Justin's customer service is great and has a friendly approach towards his customers, he made the handover to getting my new car very easy."
• "Craig at the branch made the whole process very straight forward and it was all completed in 20 minutes."
• "Justin the salesman was brilliant in the click and collect branch at Arnold Clark Linwood."
• "The level of service provided by Arnold Clark was second to none. Lindsay initially contacted me to arrange for me to pick up my new car and was helpful from the start."
• "Excellent service from Craig at the Linwood Click and Collect. Car was ready to be picked up."

Cons:

• "Had to wait longer for the bus back home than the time it took to sell the car."
• "A bit difficult to find if you don't know your way around as all the Arnold Clarks in this area have the same postcode."
• "Had been looking to sell my car for a while but always put it off as it seemed like too much hassle."
• "Already knew issue with my car prior to calling for price to fix. Got hit with really bad attitude from girl at service desk, who spoke down to me and over me."

Process Efficiency and Ease

Pros:

• "Craig Mullin made the process really easy, on arrival I drove in with my old car and I could see my new car all ready and waiting."
• "I made an appointment online to sell my car. I was greeted immediately by Robert Bell who was extremely pleasant and courteous making me feel welcome."
• "Quick and easy transaction. Really great experience with Justin and the team."
• "First experience using click and collect. I had a great straightforward service from AC click and collect in Linwood."
• "Had a smooth click and collect experience today at the Linwood Click and Collect branch."
• "First time using click n collect. Great idea. Brilliant atmosphere in the office, made very welcome from the moment I walked through the door."
• "Used this click and collect branch Linwood to collect my new car, the process was very smooth."
• "Justin from Arnold Clark Linwood Click and Collect was great to deal with, everything explained to me in great detail and was a very simple process to part exchange my car and pick up keys for new car."

Cons:

• "Visited Arnold Clark in Linwood yesterday using the click and collect service(dropping my car off). Justin Moir made the handover an easy process, all the staff at this branch have been very pleasant and helpful."
• "It's good and well presented there's stuff for wee ones to do while adults are window shopping but only downside is that they will tell you everything exactly as you'd find it online at home."
• "Nearly £140 just to look at it (which they said wouldn't come off repair cost), and then over £400 to fix!"

Staff Professionalism and Friendliness

Pros:

• "Fantastic customer service from Justin today - very professional from start to finish."
• "Dealt with Robert Bell (Linwood) fantastic customer service every question asked was answered."
• "I recently bought a car from Arnold Clark using the Click & Collect facility at Linwood. Although I have bought many cars from AC, I had never met Robert Bell, who handled the whole transaction entirely professionally, with a kind and friendly manner."
• "Great customer service from Justin today - very professional from start to finish."
• "Justin was extremely welcoming, helpful and very patient whilst going through the process of my purchase of my new car."
• "Had to say goodbye to my beautiful car and thanks to Lindsay, the selling process was painless; it went smoothly and it was to the point💷."
• "Robert was very professional and helpful. Process was very quick, straight forward, fair and much better than previous experience with other sell your car websites."
• "Dear Arnold, I wanted to take a few moments to send a note of feedback to express my appreciation for the excellent service I received when selling my late mother's car. Specifically, the sales person, Linsay Hamilton, was a 5-star representative of your company and went above and beyond to ensure a satisfactory outcome was achieved."

Cons:

• "It took me some time to realize that selling-back to Arnold Clarke was an option, but from then on the whole thing was so straightforward and friendly, and so quick."
• "Word of advice, Google symptoms, check forums and YouTube to see if it can be done by the lay person. If not, and it has to go to a garage, DO NOT use Arnold Clark!"