Address: 10 Ford St, Tavistock, PL19 8DY, United Kingdom
Phone: +441822610001
Rating: 4.6
based on 101 reviews.
Customer Service
Pros:
"The professional and excellent service was outstanding."
"Very friendly and prompt customer service, all questions answered."
"Charles was amazing delivered my great car very honest and very helpful nothing was too much."
"It has actually been a pleasure dealing with the DRB Team."
"Charles, he was very accommodating and gave us a fair price when part exchanging."
"Charles is a legend! Thank you for your excellent customer service."
"All our concerns and questions were dealt with asap."
Cons:
"This is a shockingly poorly run, questionable business."
"They are rude and dishonest. Please avoid !!!"
"Once my partner had said we were not interested, Charles said ‘we’ll still sell the car for full price anyway’."
"They learn your contact numbers very quickly & do not answer them, so you keep leaving messages."
"Refused a refund and now having to take legal advice!"
"I attempted to contact the dealership on three occasions but all they’ve done is ignore me despite the car still being in its initial 3 month warranty."
"Wasn’t once approached and completely ignored, bad customer service."
Vehicle Condition
Pros:
"Sold our Mini One to Charles as needed a quick sale. He offered the best price, paid promptly and even arranged for the vehicle to be collected!"
"With the car fully valetted too, my thanks to DRB for listening and making my car purchase go smoothly."
"Delivered as promised in the condition advertised, all paperwork as advertised."
"So impressed with the way the car was prepared, A new Mot, service, even fitted a new clutch."
"Car was immaculate, any issues were resolved without hesitation."
"Not disappointed as the description was accurate and the van was prepared nicely."
"It was in fantastic condition and drives like a dream."
Cons:
"I did discover there was damage to the nearside bumper the following morning when the car was on our driveway."
"The car we brought was a 'death trap' (in the words of our trusted garage)."
"We bought a Q7 and with in 24 hrs of owning it 3 warning lights came on and put us in danger with our kids in the car 200 miles away."
"The vehicle previously had a knock and the headlight was installed well out of alignment plus its internals were broken."
"Didn’t clean it lied about the amount of time they had it in stock, 1 key doesn’t work, handbrake is faulty, charge points for phones didn’t work."
"On collection, work agreed to be carried out hadn't, One car had a boot full if water, a damp smell & rear washer not working."
"Purchased the car with a promise of the second key which we have never received and the previous owner still being in possession of - who knows if they will take the car back?"
After Sales & Warranty
Pros:
"Dave and his team took the vehicle into their workshop and got everything resolved without question."
"They repaired the car by replacing the thermostat and also completed the MOT excellent job and customer service 10 out of 10."
"Had a minor unforeseen issue with the van, and they didn’t hesitate to resolve the issue immediately."
"Their after sales service and warranty has been outstanding."
"Both Dave and Charles give an excellent professional service A+."
"Bought a vauxhall corsa from drb car sales had the car a week and the clutch started to slip rang Charles about the problem he took the car back that day and had a new clutch kit fitted."
"The bodywork damage repair took 2 attempts, the oil leak took 4 goes."
Cons:
"All this in 24 hrs !! Refused a refund and now having to take legal advice !"
"Refused a refund and now having to take legal advice!"
"They probably know that a replacement is expensive so have decided to ignore my complaint."
"Sent pictures to Dave and explained the problem but have had no reply."
"I didn’t received the promised amount. I rung them many times but same thing happened, they refused to pay."
"Be warned of the Personal Warrantee. It comes out of his own pocket & he is unwilling to spend on it."
"I have just spoken to Charles at DRB, as soon as this review was published he phoned to ask me to remove it."
Overall Experience
Pros:
"Very satisfied with the speed and efficiency of the service and the car."
"It is rare these days to find such fantastic and thoughtful service."
"My buying experience was very good here. Fair and honest negotiations."
"Sourced a car for my girlfriend within days, excellent service, couldn't have been a better price."
"You got a good business model there guys, all the best."
"Would I come back and buy another from them? Absolutely 100%."
"I’ve had a lot of car in my time and I can honestly say DRB car sales is one of the best I’ve come across."