Glenfield of Kilmarnock Reviews Summary

Customer Service

Pros:

• "Very pleasant guys to speak to. Everything was explained plainly."
• "Everybody I dealt with has been courteous, efficient and professional at all times."
• "Great staff, bought our car on Saturday and they spent loads of time with us nearly 3 hours to be exact never moaned or complain!"
• "Guys couldn't have been more helpful when there was a couple of issues with the car that occurred after I bought a car from them."
• "Friendly non-pushy salesmen."
• "The guys gave no hard sell and weren’t pushy at all."
• "customer service was fantastic, everything explained clearly by all members of staff."

Cons:

• "But your salesperson does deserve a special mention, I mean to make you feel so unwelcome, to make you feel an inconvenience to him for being there and be such a rude, arrogant and condescending man all in the first moment of meeting takes some doing but clearly he is top of his class at that."
• "When my partner then tried to tell the guy in the garage he said ‘not my sale not my problem’."
• "Messaged them about the car and still waiting for a reply trying my best to get out of finance deal."
• "I have been in contact with Glenfield's of Kilmarnock who are failing to take assist me and have disregarded my issue."
• "But JOHN is a LIAR and a COWBOY. Please do not get caught up with these guys they will cause u stress and sell u a heap of *****."
• "STAY AWAY!!!! Also they don’t let you test drive either."
• "STAY AWAY!!!!!!"

Vehicle Condition

Pros:

• "The car was given a new MOT and service before collection and the car looked as if it had come straight off the assembly line."
• "Made my wife feel secure that he was buying a safe and road worthy car."
• "The car arrived in beautiful condition and was clean and tidy."
• "Presentation was excellent, with what looked like a good valet inside and out."
• "Daughter is delighted with the car, running like a Swiss watch."
• "the car was ready to collect with a full MOT and SERVICE for the year."
• "Car collected with central locking working brakes the best and so far so good all round."

Cons:

• "The car was not in a fit state to be driven from the get-go."
• "The car they sold me was a lower spec than advertised. Blowers didn't work nor passenger window."
• "The car broke down 1 week after buying."
• "I'm not happy with this as it is my first car and don't have the money to waste on another car."
• "Car was leaking a lot of oil and was also resprayed which was not declared."
• "When I went to pick-up the car there was a lot of superficial damage to the body not listed in the description and not declared when I paid the deposit prior to collecting the car."
• "After just 18 days the car starts making strange noises and leaking oil and is essentially undrivable."

After Sales Support

Pros:

• "They gave me a great wee car to use whilst mine was with them and sorted the problem in a prompt and professional manner."
• "Was refunded 2 thirds of the cost I had to pay."
• "Stuart sent recovery for it straight away and sorted the issues."
• "Bought a used car from these guys recently and really can't fault them. Had a couple of issues with the car after collecting it however they were quick to help resolve and covered the cost."
• "I received the car back in perfect working condition and got a receipt for the part which they paid in full."
• "The guys at Glenfield were so apologetic and extremely helpful in resolving my concerns with the vehicle."
• "Both very professional and helpful. Would highly recommend going to Glenfields for a car and the amazing service they provide."

Cons:

• "The dealership took absolutely no responsibility for their mistake, and made me have to pay £100 for a tow truck to take it back to their garage."
• "Having been promised that the work would be carried out by their most experienced mechanic asap by the General Manager, a week later nothing had been done, and promised updates never materialised."
• "I was sold a car with problems from the start. Took put a warranty but it didn't cover any parts at fault."
• "Shocking service, drove 70 miles to find out that they had sold the 2 cars I was going to view within the hour it took me to drive there."
• "I’ve been on the phone with them at least 5 times and nothing have been sent."
• "Absolutely no support from Glenfield of Kilmarnock to own up to their poor mechanics not being able to fix one issue."
• "All in all. Not interested in any after sales service."