McDonald's Reviews Summary

Facilities

Pros:

• "Only McDonald's in the UK with a roof terrace."
• "This store is located on Kingsland High Street, inbetween Dalston Kingsland and Dalston Junction overground stations and is wheelchair accessible."
• "It has a small roof terrace and plenty of space."

Cons:

• "Only one toilet in use. All the others we were informed was blocked."
• "NO TOILETS! - all their toilets are closed, even disabled and baby change."
• "They have 2 floors but they never use the second one."
• "Toilets were appalling, incredibly dirty."
• "They have toilets but they are never open."
• "Wet tea bag discarded in entrance."
• "There are only 10 tables on the ground floor and considering the fact that this MC Donald is next to the station it's quite full and impossible to find a seat."

Service

Pros:

• "Since the reopening of shops and non essential stores I decided to pop in Mc Donalds. I must say that the staff ensured that social distancing was kept on point with only a certain amount of people in the store at any given time."
• "Good food service is quick."
• "Experienced staff and it shows very confident had take away breakfast all ok."
• "However, friendly staff and impressed with speed of service given how busy they were."
• "There is a guy with glasses slaving away. Every time I'm here he is friendly and relentless in his pursuit of customer satisfaction."

Cons:

• "Staff refused to clean it saying they were understaffed."
• "Waiting time appalling and area to wait for food obstructs passage to the order tills."
• "Waiting for about 5-6 minutes while the staff chatted."
• "Usually always something wrong or missed out when ordering from them with uber eats."
• "All McDonald's are losing their way.. too much focused on the home delivery.. means customers are waiting.. waiting and waiting.."
• "A total lack of care on show here. Each time we have ordered from UberEats, food comes late, cold and with many items missing."
• "Staff are not great, lots chatting together at the back of the kitchen."

Food Quality

Pros:

• "If you want a GOOD chocolate milkshake, then this is the branch to come to."
• "Even with the dreams broken, this little beast did hit the spot."
• "My meal that I ordered was on point, the burger and bun were not squashed and the fries were nice and hot."
• "Food was warm to eat freshly made."
• "The food is as of the same quality as any other branch, no complaints there."