KFC London - Farringdon Road Reviews Summary

Customer Service

Pros:

• "I have been served by Fahi on Two occasions and she has always been so sweet and helpful."
• "I felt so bad that I left the unit In order to make her burden 1 less customer demand."
• "KFC is lucky to have such a wonderful staff, under pressure and yet kept professional."
• "Great service Radhiya, truly made the experience worthwhile at KFC."
• "I was eating and listening to their banter, it was lovely."

Cons:

• "I was uncomfortable all the time I was in KFC Farringdon as the lady who was serving was very rude."
• "Terrible customer service, waited a while to order."
• "The lady on the Till is so rude and utterly ill mannered."
• "Staff is not familiar and they don't no how to talk with the customers."
• "Team leader named Mostafa was very unprofessional and rude."
• "Service was pretty bad, 2 young ladys weren't very helpful."
• "Horrible experience from staff, wouldn’t recommend coming to this branch."
• "Terribly rude manager. Never I been treated like that before."

Cleanliness

Pros:

• "During my visits at lunch, it was overcrowded, some tables were dirty and toilets were clean."

Cons:

• "It smells so bad in the basement. Tables not cleaned."
• "Absolutely disgusting there are no napkins, filthy toilets."
• "The tables were not clean. When I checked over the counter gravy was spilled near the fryer."
• "The place is not hygiene avoid at any cost."
• "The store is filthy and the staff have major attitude problems."
• "The bad reviews don’t lie. The chicken is dry, the fries unseasoned, they never offer sauces or salt or pepper, or even napkins."
• "The lights were broken on the outside and the inside dirty."
• "The place is cramped to eat in."

Food Quality

Pros:

• "Food was of decent quality but no more than I would expect from a chain like KFC."
• "Food is always freshly made and the delicious."
• "Food was absolutely delicious as usual especially their gravy! 😋"
• "KFC perfection, ordered delivery and it was amazing! 10 quid for 10 pieces and look at all that sauce!"
• "I came In this very evening, at peak hour, and I saw the demand on a high scale."
• "The chicken did not have any flavour like it usually does."
• "I can vouch for all of the other reviews here - the long wait times, overcrowding, chaos and running out of chicken."
• "The best wings ever their chicken was so nice superb customer service."

Cons:

• "The food was so dry and poorly made, we had to wait for about 20 minutes after we ordered."
• "The chicken is dry, the fries unseasoned, they never offer sauces or salt or pepper, or even napkins."
• "The food was cold and looked like it had been thrown into the bag by a baseball pitcher."
• "One of the worst kfc I've ever been to. There's an issue every time."
• "KFC here is sometimes not the best standard. The chicken pieces can be a bit too greasy at times."
• "Messy, a real state. Dirty tables. Litter all over the floor. Plus! Probably the worst food you’ll taste."
• "Food is ok. Will this stop me from going the, probably not....but will think twice about eating in."
• "The food is always freshly made and the delicious."

Order Accuracy and Wait Times

Pros:

• "If you order by phone, expect your order to be ready between 5 to 10 mins."
• "I came In this very evening, at peak hour, and I saw the demand on a high scale with only 1 staff serving more than 20+ customers."

Cons:

• "They messed up my order and said to change it it will take 15 minutes and then gave me a free cookie."
• "During my visits at lunch, it was overcrowded, some tables were dirty and toilets were clean."
• "I stayed another 15 minutes waiting for my order and the people who made the requests on site were met faster."
• "Ordered the mighty bucket for one... wings were dry, received 1 and a half chicken strips and 1 of the smallest pieces of chicken."
• "Every time im here a new bad experience waiting for me. Coustomer service is on extreame low level all the time."
• "It's been over 3 months since the app's not been working at the till and they still haven't bothered to fix it."
• "I ordered the £10 for 10 Chicken Pieces and a pretentious pack of chips - and it's the worst decision I've made."
• "Struggle to cope with the demand of a lunch rush."