Address: Upton By-Pass, Upton, Birkenhead, Wirral CH49 6QG, United Kingdom
Phone: +441516781733
Rating: 3.2
based on 314 reviews.
Service Speed
Pros:
"Just been to the drive through and it was very busy but the queue went down fairly quickly."
"Ordered via the McDonalds app, arrived at location and chose to get my order via a pick up point, so it was brought to my car. Waited approx 5 minutes and order was with us all in order."
Cons:
"Very slow service - it took us 30min through Drive Tru."
"Drive through service improved but still poor, usually have to park up for ages."
"We made a relatively simple order at 11am. We didn't receive it until 11.20, despite it not appearing very busy."
"Used the collection point at the parking area hoping to avoid the long wait for the drive through, but my order took more than 45 minutes to complete."
"I've just sat in the drive through a queue for 30 minutes. Useless staff, with no apology or response for the long wait."
"Waited 30 minutes for our food, and when it came, it was cold."
"Waited over half hour with a 2 year old wanting her tea."
Order Accuracy
Pros:
"We got all of the food that we ordered but no drinks."
"Food was really enjoyable, we had ours delivered to the pick-up point it came to us without our mcflurries and went in and showed a staff member who was happy to help us right away."
Cons:
"This McDonalds find it impossible to get an order right."
"It's a joke, order chicken burger get normal burgers, fries always half empty."
"Never get a meal correct on the drive through and say they will be back with the rest but never appear."
"Ordered some food through McDonald’s app, only drinks showed up."
"Always get at least one of the orders wrong. Yesterday it was the baby’s happy meal, got a burger instead of nuggets."
"Missing a happy meal, no sauces i asked for and got 4 completely different drinks."
"Every time we go to the drive through we end up with food missing from our order."
Staff and Management
Pros:
"Staff are polite and trying their best, I imagine it is a management/organization issue."
"The girls on the floor try their best to clean as well as shephard customers around the restaurant."
"The staff there always seem very friendly even though they are rushed off their feet and taking abuse from some customers."
"An easy to use drive through, friendly staff and plenty of parking for you to sit in and eat your food."
"Friendly staff, very clean and tidy restaurant both inside and outside."
"Local McDonald's, probably visit once-a-week, great staff, fast flowing, much better with the new digital order screens and table service."
"The lad who brought the order to the car was polite and the food has been great! Spot on!"
Cons:
"The manager was not interested in the slightest when I mentioned my concerns to her."
"Absolutely disgraceful running of this place. Foods cold no matter how you get it."
"Your order usually wrong due to can't be bothered young staff spending most of there time talking to each other."
"Your lucky if you can understand the unenthusiastic lazy staff when ordering."
"Management did absolutely nothing saying she was too busy sorting out a broken order screen so police were called with said manager hiding in the back."
"Staff couldn't care less when called, driver didn't have a clue what I was talking about."
"Absolutely disgusted with staff behaviour and the manager needs to remember her customers are keeping her in a job."
Cleanliness and Maintenance
Pros:
"To be honest as McDonald’s goes this place is not too bad, a very high standard of cleanliness."
"Place is clean."
Cons:
"They close the tables and chairs off at about 9pm."
"This is a site where the new set up for ordering and collecting fails badly."
"It's off-putting eating when rubbish is strewn all around you and every table is dirty!"
"The food is consistently bad whether you drive through or eat in. Cold, dried out."
"This McDonalds restaurant is a good place to eat at but the thing that lets it down considerably is the cleanliness it’s always has dirty tables and seats including the floor."
"The floor in the restaurant was slippy with what appeared to be grease."
"Food is as expected standard McDonald's but the restaurant and toilets were filthy."