Address: 5-6 Market St, Saint Austell, PL25 4BB, United Kingdom
Phone: +44172672289
Rating: 4.8
based on 110 reviews.
Customer Service
Pros:
"They were very helpful and a pleasure to work with from the very start."
"Emma was absolutely fantastic, we’ve viewed other homes but Emma was the first one who was helpful."
"Millerson was a completely different experience. Ryan was kind and friendly and made us feel as though we were the customer."
"Emma in the St Austell office came to see me when I was just thinking about selling and looking for a valuation."
"The entire team have been fantastic and we would not hesitate to use Millerson again!"
"Tom was absolutely brilliant, from when we first viewed our house."
"Hannah worked around the clock to ensure the initial bits were completed before going to solicitors/brokers."
"I would certainly use Millerson’s again should the need arise and would wholeheartedly recommend them."
Cons:
"Got off to a bit of a slow start with the particulars not being right at first."
"We had some issues with the chain which held things up a little but Val chased things."
"Throughout the process Jeremy was an enormous support to us and his courteous determination and professionalism was outstanding."
"I came to view a property in Treggonissy Road, the representative from Millerson met us there. We found her to be very disinterested in showing us this property."
"I reported the issue to Lorinda and within 10 minutes she called me back to say that someone would come and investigate."
"Whilst the house sold quickly before it was even advertised to a customer who was already known to them and particulars were only draft, there was no negotiation on costs."
Communication and Support
Pros:
"Great communication and supportive throughout the whole journey."
"Millerson's are 5 star. I love the way that the office is always aware of every stage that each part is at."
"My review comes from the perspective of the onward chain having not instructed Millersons to be my estate agent."
"I asked Millerson to recommend a solicitor and this was a very good experience for me."
"The sales process was stressful due to the chain issues but I felt that Millerson were with me all the way."
"Emma was fantastic at getting back to us very quickly with any query we had or any updates."
"Through the sale Val in the office kept us up to date and was always on the case."
"We were purchasing a property from Millerson and found them professional and willing to go the extra mile in helping us with the purchase."
Cons:
"But it was within their range and our decision at the end of the day."
"We probably wouldn't have shopped wide enough to speak to Millerson in the first place!"
"At times, it was difficult getting answers from solicitors so it was a bit of a roller coaster being given completion dates that drifted away."
"It seems a little unusual that i should review Millersons given that they werent actually MY estate agents."
"They treat seller & buyer in the same way and just make things work."
"First class service. Very prompt in dealing with enquiries. professional and understanding staff, felt very supported from start to finish."
Professionalism and Expertise
Pros:
"Millerson is the best letting agency we've ever dealt with!"
"Jeremy was prompt, friendly, and understood the market well."
"Emma and her team have been excellent with a tight deadline of 7 weeks to complete a sale."
"Hannah has been outstanding in assessing the house, setting up the sales details and video."
"Emma was always able to answer any queries and would, WITHOUT FAIL, reply to any telephone or email questions whenever necessary."
"Jeremy Miller of Millerson, St Austell sold our house recently with such professionalism and kindness."
"I'm delighted that Millerson were quick to respond to my 'rightmove' request re selling a property."
"Hannah and her team have been exceptional at helping me with my property search."
Cons:
"I probably had to insist on a high enough price a tiny bit, as it was in a 'niche', sought-after area."
"The photos and video were all taken very professionally and we felt we could rely on her skill and experience to sell the property."
"We thought the staff, without question, were excellent and can highly recommend Millersons."
"I dealt with Elisabeth Collins, in the lettings dept at the St Austell branch and at all times she has been incredibly professional."
"Very professional from start to finish keeping us updated with any progress reports on our purchase regularly."
"Whilst the house sold quickly before it was even advertised to a customer who was already known to them and particulars were only draft."