Mark Antony Estate Agents Reviews Summary

Customer Service

Pros:

• "Professional, friendly service with great communication from start to finish."
• "They would always respond quickly to my emails."
• "Very prompt and extremely informative guiding us through the process with ease into our rental!"
• "The team went above and beyond, keeping us up to date."
• "Once the sale was agreed Helen kept in regular contact with the buyers solicitor and our solicitor to make sure everything was moving forward smoothly."
• "The team are responsive and professional providing me as a first-time buyer with advice and reassurance throughout the process."
• "The communication once I had the offer accepted was particularly good with weekly messages and email so I knew where I was at every stage of the process."

Cons:

• "Service is not up to standard in my opinion."
• "Don't deserve the one star, over 1 hour for the department to finally answer the phone, the hoop and questions you have to go through and then still have to go through an application that is a nightmare."
• "While I cannot fault their professionalism over the telephone, this process was highly frustrating for us as future tenants."
• "Demanding every detail under the sun just to get a viewing and could not even be bothered to follow up with me."
• "You cant respond to a prospective tenant/buyer with 'All our letting staff are out on viewings, they will call you back Monday'."
• "Without a doubt the worst estate agents I have dealt with during my search for a property."

Professionalism

Pros:

• "She is very natural and made me feel like I was her only client."
• "Most of our tours were with John who was very friendly and knowledgeable."
• "Honest valuation and knowledgeable with current market trends."
• "Sandra and Fay have been absolutely brilliant with helping us in our current selling situation, the communication and professionalism is 10/10."
• "Sonya is very knowledgeable about the area and the individual properties she shows to prospective buyers."
• "The staff showed that they are a true team and I would definitely recommend them to others."
• "The whole team are very efficient and effective in all they do for their clients."

Cons:

• "Sorry Mark Antony if I see your sign, I will give it the wide berth.. PPP if you ask me."

Efficiency

Pros:

• "They offer a full range of services that you can choose from and are more than willing to offer sound advice on anything you are not sure about."
• "Everything with them has been professional, hassle free and made a normally stressful experience into a relaxed confident one."
• "They found a buyer at that price within a few weeks."
• "Fantastic experience, I cannot fault the service received."
• "Very impressed and happy to recommend."
• "They sold our property quickly, we got asking price and they made it so straight forward."
• "We received an offer on our home just days after our house going on the market."

Cons:

• "Mark Anthony is general is ok just the clearing process for references took a bit longer than expected."
• "My main objective is the unrealistic reassurance and expectations that were provided."