St Philips Household Reuse and Recycling Centre Reviews Summary

Booking System

Pros:

• "The new booking system works really well.. I've used it a few times now and just drove in with no waiting after they check the number plate."
• "It is so much better since they brought in the new booking system, which is easy and quick to use."
• "Current arrangements work well and booking in advance is worth it."
• "Booking is required as of 6/6/22."

Cons:

• "Opening hours today (Sunday 30/10/2016) stated online as being 08:00 - 18:45, so got down there with a packed car at 17:30 to avoid the queues ... only to find that it closed at 16:15 !!"
• "Just queued for over an hour (fair enough it’s covid), got turned away for having an even number plate on an odd day."
• "I arrived today at this site at 1615hrs exactly at the moment they were shutting the gates. They were not even shut but despite my pleading and gesture they wouldn’t allow me in."
• "Arrived at 3.15pm this afternoon and was denied entry because I hadn't booked."

Staff Interaction

Pros:

• "Very friendly and helpful team - check ahead to see if it’s an odds or evens day."
• "I mean, a visit to the tip shouldn’t leave you with a big smile on your face but these dudes are so friendly and helpful I genuinely enjoy going."
• "I used the recycling centre this morning. The staff there were so helpful in telling me where to put the different items I had brought."
• "Really helpful direction and assistance from Clive this morning, not too long to wait, well organised."
• "The gentleman on the gate was the kindest, most polite and friendliest guy I've ever met."
• "The staff were very helpful and friendly and ensured everyone kept their distance."
• "Very helpful, patient and amazing staff!"

Cons:

• "The staff member turning people away was obviously fed up to the back teeth with answering the same questions but even so was unnecessarily brusque."
• "Staff make you feel like you shouldn't be there."
• "Staff are usless, do nothing to help the situation and just grunt if you dare to ask which bin something should go in."
• "The staff member on the gate then proceeded to speak to me so rudely I couldn’t believe it."
• "Then I got told by a rude and officious staff member that I had 'too many bags of rubble'."
• "Manager very rude, challenging me on having been allowed in to the site, due to type of vehicle."
• "Usually the workers are very friendly, but today i encountered a rude man who was quite condescending."

Facility Organization

Pros:

• "It's actually pretty satisfying to use as it's so well organised."
• "The recycling center was also highly organized, with consistent signage throughout the facility to help visitors navigate the various drop-off areas."
• "Everything was very clearly signed."
• "As local dumps go, this is a pretty smooth operation."
• "The center was spotless and well-kept, with clearly marked and separated areas for different types of materials."
• "It's a very well run facility. At this time the route in is via Sussex Street."
• "The tip itself is very efficiently run. All bays are clearly labelled."

Cons:

• "Horrendous queue, over hour and a half to reach the gate, only to find they were only admitting 3 cars at a time."
• "Cannot understand why only allowing 6 cars at a time."
• "Because of the dreadful one way system people trying to dispose of green waste have a long long frustrating wait!"
• "Signage is missmatched and far from consistant."
• "The signs which indicated they were only allowing even numbered number plates in wasn't clearly visible until you got near the tip."
• "When I asked where to put the plastic piping it was really gutting to be told by a staff member to chuck it into the general waste."
• "However on my recent visit I had a staff member with an American accent single me out from a distance, intercept me and start ripping open my general waste bag."

Community and Environment

Pros:

• "It's great to have somewhere to take your rubbish for free."
• "They have been great over the pandemic with good online advice and management of the site."
• "I never thought I'd review a recycling centre but it was genuinely a lovely experience."
• "A beautiful and long day out! A very well-stocked display of family cars stretching miles long on the roads outside."
• "I recently visited the local recycling center, and I was absolutely blown away by their commitment to sustainability."
• "Super friendly staff and amazingly organised place with opportunity to recycle all sorts of house and garden items."
• "Friendly and helpful staff, site well organised."

Cons:

• "No wonder people fly tip!!"
• "It is also one of the most unsafe facilities I've been to."
• "As far as recycling centres go they don't get much worse than this!"
• "Crazy that even with permit van not allowed In."
• "Enough is enough for council to bully their residents."
• "I had to walk on the roads with cars driving in so it wasn’t that safe."
• "Awful, dangerous, long queues."