CJ Hole Bishopston Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Rowena was always there to help with any questions we had both during the buying process and after we moved."
• "Nothing is too much trouble and they are always suggesting ideas for promoting your property."
• "The team were always really helpful in answering questions and responded in an excellent time with updates and information."
• "Everyone we spoke to throughout was very nice and helpful."
• "Magda was so attentive to us, checked in regularly with emails/phone calls to keep us up to date and helped answer all the queries we had."
• "They were always responsive and helpful."
• "All the team have ensured the smooth running of the let and are there quickly to respond to any communication from me or the tenants."

Cons:

• "The building manager always seems to be on annual leave and has started ignoring most of my emails about unresolved maintenance issues."
• "When we confronted them, they cited our contract and refused to take any responsibility."
• "Had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up."
• "There has been mould in my bathroom since before I moved in, I have complained multiple times and am constantly told that a decorator will come in to sort it out within the next week or two, yet months in this still hasn't happened."
• "They also deducted £15 to replace 2 lightbulbs."
• "Just another company trying to line their pockets with student money and do not pick up the phone."
• "The stress and discomfort this agency has caused us is immeasurable. Avoid!!!"

Professionalism

Pros:

• "We used CJ Hole for the sale of two properties. Andy and team at the Bishopston office provided a very friendly and professional service."
• "They are really friendly and very professional, I would certainly recommend and use this company again."
• "Very professional, personable and we always felt that they had our best interests at heart."
• "It was all very professional, communication was excellent and we would definitely use their services again."
• "The whole team was extremely professional, the communication was second to none, and the experience was as stress free as they could make it."
• "Their staff have a good flexibility in arranging viewings, great knowledge base about the local area and amenities as well as helping to identify properties suited to our taste and budget."
• "All communication from her has been professional and polite and we know we would be able to go to her with any questions as she has been so approachable throughout."

Cons:

• "Another of Bristol’s dishonest and greedy lettings agents profiting from lies."
• "Absolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons."
• "Absolutely terrible experience with this agency."
• "They are very manipulative & caused us soo much stress while living there!"
• "If you are a student I would avoid CJ hole as much as humanly possible as they believe it is okay for students to live with mould and take their money."
• "Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before."
• "The only niggle (which is not the fault of CJ Hole) is that Homelet, the partner referencing agency are a little ott on frequency of emails, calls and texts to try and sell their add on services (such as home insurance, internet), after the main referencing is signed off."

Efficiency

Pros:

• "Rented a house through this agent. The process from start to finish was very slick."
• "Within a month Emma and her team had organised a complete redecoration and clean and had successfully advertised and let the property to a very suitable new tenant who paid a year up-front."
• "An amazing team, very efficient process."
• "They have a really good team with great communication."
• "They were also very good at chasing parties to make the exchange happen on time."
• "Everything has happened so quickly and efficiently with what feels like minimal effort."
• "They were fast to respond and worked hard to ensure that everything went as smoothly as possible for both the vendor and us."

Cons:

• "They claim that the property needed cleaning, even though it was handed in an immensely better shape than when we took over and supposedly the landlord is calculating the deductions, some of which seem to be for damages from the previous tenants."
• "Service was efficient for getting the let. But unfortunately they proved no use when the landlord withheld our deposit, based on damage by previous tenants, after we spent the day cleaning the place before leaving."
• "CJ hole are trying to deduct over £600 from us upon moving out of their platform property."
• "We have taken over the property from the previous tenants without inspection and we have been asked to sign an outdated inventory (by 8 months)."
• "Missed EICR deadline, took over a year to get our holding deposit back when they changed the law."
• "Absolutely awful, tried to deduct £620 out of our deposit, of course the DPS awarded it all back to us as they tried to claim for blinds that didn't work at the start of our tenancy, incompetent."
• "Although CJ Hole's fees were more from the other quotes I received I still chose this company to handle my sale."

Communication

Pros:

• "I'd like to thank Sophie G for getting me into the property viewing so quickly, Colin D for promptly communicating my offer to the landlord."
• "CJ Hole have a full time 'progressor' who kept us up to date with searches, queries, mortgage offers and exchange."
• "Any further enquiries made by email received prompt and helpful replies."
• "Emma was our dedicated sales progressor and she was brilliant in keeping us up to date and calm!"
• "They were usually quite quick in replying to emails and calls."
• "They are always very quick to respond to any queries and have provided invaluable assistance in resolving any issues with the rental successfully and promptly."
• "Communication is good, and at all stages in the process I felt informed and supported by all the staff."

Cons:

• "Accused us of smashing the conservatory window & told us if we do not contribute towards the cost we will be evicted."
• "They also deducted £15 to replace 2 lightbulbs."
• "Just another company trying to line their pockets with student money and do not pick up the phone."
• "The stress and discomfort this agency has caused us is immeasurable. Avoid!!!"
• "There has been mould in my bathroom since before I moved in, I have complained multiple times and am constantly told that a decorator will come in to sort it out within the next week or two, yet months in this still hasn't happened."
• "Had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up."
• "The building manager always seems to be on annual leave and has started ignoring most of my emails about unresolved maintenance issues."