Asda St Austell Superstore Reviews Summary

Customer Service

Pros:

• "Staff was very nice and helped show me where to find the things I needed."
• "The staff here are very helpful and polite, and the staff on customer services are great for people who need advice while in store."
• "As a regular online shopper I have to say Asda delivery drivers are great."
• "Thanks again to all the staff involved."
• "Staff helpful and polite I have found it reasonably manageable for the disabled people I know personally."
• "At almost every corner you will find a member of staff willing to help with any questions you might have."
• "Had a lovely lady help me out at the till with packing my shopping and nothing was too much trouble for her so very kind wish more staff would be like this lady."

Cons:

• "This store is just getting worse and worse, its supposed to be 24 hours but only if you would like to buy certain items."
• "Very Poor service, called in on way back from hospital for some tobacco, to be told they don't sell it after 9pm !!"
• "The service from the opticians in Asda St Austell is some of the worst I have ever experienced."
• "Utterly disgraceful behaviour from the two women in the till."
• "The kiosk and self serve tills are diabolical but this is not down to the staff...this is down poor management."
• "Absolutely disgusting scan and go staff. So rude and horrible."
• "Extremely rude customer service staff."

Store Layout & Accessibility

Pros:

• "Everything is laid out well in the store and signs clear and easy to see for each isle."
• "The store itself is brilliant and modern in design, with a nice cafe."
• "A great Asda supermarket with a cash point outside."
• "George clothing is always worth a visit!"
• "Massive free car park with petrol station. Very big store, very clean, staff friendly and always willing to help. Well stocked aisles with everything you need."
• "There is a large free car park located outside, with a wheelchair accessible entrance."
• "Plenty of parking here, you will find the disabled, parent and child parking out the front and electric charging at the side of the store."

Cons:

• "Diabolical parking coming into the store, zebra crossing, holds up all the traffic."
• "New speed bumps are even worse than the old ones."
• "Halloween selection seems to be getting worse and worse each year."
• "Toilets are often minging."
• "Always has great stock. Car park is awful! Queues every time we go!"
• "The lobby/entrance looks unloved & untidy."
• "Car park needs re doing, causes terrible traffic jams."

Product Availability & Quality

Pros:

• "Their breakfasts are outstanding, especially the 'ultimate 19 item' at £5."
• "Asda has virtually everything you need under one roof."
• "Lovely selection of fresh flowers, they no longer use the plastic fresh flower bags."
• "They have very good offer most of the time, especially if you want to buy in large quantities."
• "It is a very large store and you can find a very wide variety of products."
• "Shelves were amply stocked with plenty or variety."
• "The store has everything you need."

Cons:

• "Prices extortionate, 2 stars removed."
• "Rip off. Messed up my home delivery being 1 25g pouch of tobacco short and did not refund."
• "I've noticed recently that they seem to be stocking a lot more of their own products and running low or out of named products."
• "Availability around teatime always poor."
• "No lamb and mint walkers for 2 weeks now, even though they are for sale for home delivery."
• "Many items regularly understocked."
• "Very low stock levels always, moving higher priced items to areas on the shelf where a lower price is displayed."