Asda Govan Superstore Reviews Summary

Product Range and Availability

Pros:

• "Tends to well stocked and pricing is competitive."
• "Great for big shopping trips as the range of products is huge."
• "They stock a wide variety of products so please check their website or give them a call."
• "The deals in tech and non food items are always good value too some of the current Black Friday deals on TVs are very tempting!"
• "The offers are always good value for money and the food on offer that I've bought always tastes really good."
• "Once we came to Asda, we can enjoy the presence of bakery with freshly made breads and rolls as well as fishmonger's that offers us many spices of fishes."
• "Very good selection of food clothes toys electrical appliances new hairdressers inside money exchange opticians cafe petrol station on site very large carpark."

Cons:

• "The store has closed a few times I've been down for unknown reasons, no letter on the doors explaining why just the Security guard saying 'we're Closed' no apologies."
• "The last few times I've been down again late at night there has been some work going on and isles have been closed with no warning as you walk into the store and no access to the foods in those isles, which is just poor management."
• "The shelves were bare, the Isles were covered in boxes."
• "Checked Asda website for price of leg of lamb it was £8.00kg, go to the store its £10.50kg, 3 key item the shelf price was missing."
• "Sunday 10pm pallets about the milk area situated you can't walk around it to get milk a one way to name it, a lot of shelves empty things placed under wrong price tags!!"
• "The shelves are empty with nobody restocking them."
• "Mid-morning and shelf stickers all over the place."

Customer Service

Pros:

• "the man behind the counter was very friendly and helpful, a credit to your store."
• "Lots of good things :) + Self scan + Cafe + Huge parking 🅿 + Toilets + Timsons + Photo Printing + Eye care + Halal meat + Polish corner + Dedicated cheese section! + Cash Machines + Friendly staff."
• "Stopped in at the café whilst waiting on an opticians appointment, got a couple of subs and some chips and a couple of coffees, everything was delicious and the café staff where excellent."
• "Mags is the best employee ever. Legend of a woman who literally gave me 20p of her own money when the self-serve machine wouldn't take my card and only wanted cash and I was 20p short."
• "The staff within the place are mostly happy to help wherever they can but there is the odd few whom think you are asking them to do your shopping for you."
• "The floor assistants are eager to help and knowledgeable about the products."
• "your customers service desk lady called Kate was excellent and refunded me so I got the proper deal."

Cons:

• "Terrible shop can't get cigarettes or lottery after 10pm to 8 am, you must use a self checkout as no till operators."
• "Staff in govan asda are so rude since the pandemic customer service and the manager are terrible."
• "Really disappointed in the way I was spoken to by two members of staff this morning."
• "Visited Asda cafe and felt it needs much more improvement on the food."
• "What came from her as an employee of Asda to a customer is absolutely shocking what a disgusting way to speak to anybody."
• "Insulting behavior from customer assistant staff at self check out."
• "Shocking, charged us for a delivery that never turned up."

Store Cleanliness and Maintenance

Pros:

• "Enjoyed my shopping in Asda lots of room to walk around the self check outs were gd not to busy the lady working on them was very helpful with me all shelf's were displayed beautifully a very enjoyable day in asda."
• "After the recent renovations the store looks really nice and very well presented, its a huge store very well stocked guaranteed will find most all of the things you are looking for."
• "Firstly big shout out to one of the pickers called Allan. Was in store yesterday morning and he was a top bloke, happy to engage with my little one re: prime, seen him engaging with other customers too."

Cons:

• "Toilet paper strewn on the soaking floor in the cubicals."
• "Just had to ask an employee for help at the self scan....Nobody should smell of body odour as bad as this lady did."
• "Floor soaking wet with urine which had turned to ammonia."
• "Toilets filled with defecation and not flushed."
• "Toilets were the worst. Layer of dust on the sinks."
• "Very disappointed with this store. I have just been in ASDA Govan for my shopping and was quite shocked how dirty this store is, especially the freezer sections old food lying at the bottom of the compartments."
• "The car park is a skating rink."

Value and Pricing

Pros:

• "You may take order to make pizza with your favourite topping at only 3pound and you can grab 15 eggs at only 1.99 pound...."
• "First visit to this store. I came across this extra special Apple turnover by chance. Omg! The most delicious apple turnover I ever had."
• "A Huge parking lot is also very convenient and a petrol station offering competitive fuel prices (gas and diesel)."

Cons:

• "Checked Asda website for price of leg of lamb it was £8.00kg, go to the store its £10.50kg, 3 key item the shelf price was missing."
• "Always check your reciepts as all these big companies thrive on overcharging."
• "Now been hit with a £70 parking charge."
• "Just learned from the ITV News today, that Asda are supplying their customers with chicken, which they obtain from their suppliers in Poland. These chicken products sold by Asda contain antibiotics, which are detrimental to health!"

Accessibility and Convenience

Pros:

• "Asda Govan situated conveniently alongside the M8 freeway at Helen St Turnoff is a 24 hour retail shop."
• "They had trolleys available and no coin deposit which was good because I don't carry cash during covid."
• "A large Asda conveniently placed next to the M8 motorway with very convenient petrol station which I use regularly."
• "Large food/clothing store with plenty of car parking space, cafe, toilets and petrol station and pump LPG."
• "Great extra large supermarket with petrol station."

Cons:

• "I'm not happy with the disabled parking spaces getting used for something else, apparently its for recycling. That's about 10 spaces at the front door being taken away."
• "My last point is that the car park is overrun with RATS! yes Rats! They live in the bushes in the middle of the car park."
• "Asda is a huge store, therefore it's not suitable for small shopping because looking for the products will take a while."