"The petrol was reasonably priced, but not cheap."
"Petrol prices significantly cheaper than anywhere on the A30."
"I only shop here if I'm passing or need fuel as it's generally the cheapest in the area."
"Good sainsburys, in a fantastic locations... Thankfully fuel was available after closing time on a Sunday and was reasonably priced too."
Cons:
"Stopped off for some petrol, was a scorching day so my mood was up, unfortunately so was the price of super unleaded."
"Got diesel only, due to Eunice there are reportedly shortages in the South West though we didn't know this at the time."
Customer Service Experience
Pros:
"The staff make the store and in this store the staff are superb!"
"Staff on the tills were very friendly and chatty."
"The staff of Sainsbury's are always helpful. They are calm and deal with any issues without making the customer thinking they are wrong."
"Greeted with a super friendly smile from Sue in the cafe."
Cons:
"Went here to collect my click and collect order... Not acceptable and won't be click and collecting again."
"YOUR CUSTOMER SERVICE AND AUTOMATED TELEPHONE SYSTEM IS A JOKE - TO ACTUALLY SPEAK TO SOMEONE AND MAKE A COMPLAINT OVER THE PHONE IS NIGH ON IMPOSSIBLE AND THE STAFF ARE RUDE AND OBSTRUCTIVE"
"Can't fault the store in general but one staff member needs a refresher course on customer service skills!"
"The member of staff allowing customers to enter the store, demonstrated little awareness of Covid screening."
Cafe and Restaurant
Pros:
"A very delicious breakfast before we left to come home from our holiday. The service from the staff was brilliant."
"The restaurant has the most perfect view over the bay."
"The cafe is the highlight of this supermarket. Well priced food and drink with a view of St Michael's Mount that is cascaded by Mount's Bay!"
"Such a beautiful space and so different from any other Sainsburys I have ever been in... Great vegetarian breakfast....would certainly go again."
Cons:
"Went to the cafe and waited 35 minutes for fish and chips for the 2 of us."
"We thought we'd try again as food barely warm last time... Tables and floor not clean, we had to clear and clean our table."
"Cafe looks good but quality of fry up was not. It was cooked well but why not use it to showcase your best produce."
"Cafes Food was good for the price. But if busy can be a little slow, I waited 30mins in a line just to order and a further 15mins for my food."
Accessibility and Facility Maintenance
Pros:
"The customer lift is out of order, however, a store assistant informed me that there is an additional lift at the rear of the store."
"If it's raining when you travel, be warned that the car park gets incredibly water logged with puddles big enough to cover multiple parking spaces."
Cons:
"Don't rely on the electric car charging. Not working. No info on the charging point."
"Waited for 15 minutes at the kiosk counter waiting for a staff member to let me have a disability scooter with a charged battery. I gave up and left."
Product Variety and Availability
Pros:
"Huge variety. Well stocked. Competitively priced."
"A large sainsburys store with an Argos inside. A wide selection of clothes and home ware on Sale."
"Great variety of food, clothing and generally useful stuff in this Sainsbury's."
"This Sainsbury store is 100% better than the one in truro the staff are better and more helpful and friendly the cafe is excellent."
Cons:
"I struggle with availability at this sainsburys and the standards have dropped considerably over the last 3 years."
"Food prices incorrectly marked. Used the smart shop scanner. Informed the checkout staff and had to spend 10 minutes unpacking our bagged shopping."
"Despite some great stock, continually deliver baked goods that are past BB date! Has happened for months and no action being taken."
"Very dirty Cafe. No one wipes tables down so it's all very unhygienic. Not enough staff, waited so long to be served."