Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff were friendly and helpful."
• "The staff are great at ensuring that if there is a queue at a checkout, they get staff to open further lanes."
• "Visited Argos, made purchase, staff extremely helpful, returned to car to find wife lost gold chain and pendant, returned to store to find that someone had handed the gold chain and pendant to staff."
• "Staff is so friendly."
• "The staff are very friendly and helpful and I've never had any problems when shopping here."
• "I was amazed at the helping staff."
• "The staff are helpful, the place is well run."

Cons:

• "Staff aren't particularly helpful and the checkouts are never open, they always want you to use self service."
• "Checkout operator was thoroughly unpleasant and merely grunted!!"
• "When asking for help to find items in store the staff were blatantly rude I dont know how they get away with speaking to customers the way they do."
• "There were 4 members of staff chatting outside entrance and doing nothing about it even though being asked."
• "Food was not good, tasteless, over-cooked. potato chips raw. salad to old. the drink cups where dirty. table where'd clean. and the staff was I don't care attitude."
• "I didn't know the Gestapo were working for Sainsburys! I visited with my mother today, and I was still sanitizing the trolley when my mother and I were yelled at to put our masks on."
• "Recently this joke of a store has become even more anti customer."

Store Layout & Stock

Pros:

• "Really Huge version of Sainsbury's, very well stocked with lots of choices and selection, organized and clean, friendly helpful staff and am glad to see them having the self checkout lanes making it faster to get in and out."
• "The main store is well signposted, the home furnishings, clothes set apart from the produce area."
• "Love the home section and huge choice at Sainsbury's, staff are well trained in customer care and appreciate their customers."
• "This is a great Sainbury's with all the usual stuff you would expect (food, clothes etc) but also a bakery, deli counter, fish monger, butcher, cafe, travel money exchange and a great cafe."
• "It’s got habitat home decor & a decent sized Tu clothing as well as an Argos & a Starbucks… so ticks a lot of boxes!"
• "A very big store with an awesome selection of food and a decent range of most other things."
• "Sainsbury's Irvine is undoubtedly the most consumer friendly store around, wide aisles and so clean and bright with a superb range of food and drink with home and seasonal goods downstairs."

Cons:

• "Gap filled shelves so had to return 2 items that were 3 times ticket price."
• "Massive store but stock levels are pretty poor."
• "One of the worst selections of veg I think I have ever seen in a supermarket."
• "The food shelves are never full, always feels like an end of an evening with only certain things left, especially the fresh produce."
• "A real lack of choice as well as poor variety of in stock produce.. the Plant Based section in particular was woeful."
• "Missing Vogel loaf, Walkers chicken flavoured baked crisps, black pepper pop chips, Vegemite, tinned mackerel in mustard sauce, roasted pepper chutney, cumin seeds, blackcurrant Alpro soya yoghurts; all of which were stocked before and which I used to buy regularly and which have now disappeared from the shelves."
• "Availability on fresh fruit and veg wasn't great on our visit."

Pricing & Value

Pros:

• "Prices ain't bad."
• "You can expect fair and reasonable pricing here, with no unnecessary markups compared to other Sainsbury's stores."
• "Always good selection and variety, quite good prices, better then Morrisons."

Cons:

• "Noticed that the prices on shelfs were lower than the prices on hand-held scanner."
• "Pukka Pad 160 Square had been £3.00 now appear today at £5.00. Some sort of profiteering taking place here."
• "Some of the special offers were not, in fact they were more expensive than our usual shop at Asda."
• "Now-days it is a bit more expensive then it used to be more in line with Morrison and less like Aldi or Lidl."

Facilities & Services

Pros:

• "Petrol station staff are always full of smiles and good cheer."
• "Used Argos instore after ordering online whilst in the store and was able to uplift my order within 10mins."
• "Great clothing, best of all the supermarkets, and has regular '25% off' weeks."
• "Also provide a click & collect plus home delivery."
• "Great café, open until 8pm (6pm Sunday), does hot food until after 7."

Cons:

• "Sainsbury's toilets behind the new Starbucks were locked / out of use."
• "The queuing for Argos could've been better organised."
• "Withdrawing sales of CDs, DVDs and other physical media along with stopping the fishmonger service is extremely disappointing."
• "The cash machines outside were broken and they no longer offer cashback in store which was an inconvenience."
• "The cafe staff are really friendly."
• "Sainsbury's Braehead have removed nearly all their traditional tills with self-service ones."
• "Now self checkout only. No staffed tills today."

Checkout Experience

Pros:

• "The staff are great at ensuring that if there is a queue at a checkout, they get staff to open further lanes."
• "Really Huge version of Sainsbury's, very well stocked with lots of choices and selection, organized and clean, friendly helpful staff and am glad to see them having the self checkout lanes making it faster to get in and out."
• "A pleasant experience at the checkout with friendly assistants."

Cons:

• "Very few checkouts opened as they want customers to use the scan machines."
• "There were only 2 manned tills on with queues formed up the aisles."
• "The self serve checkout is not big enough for a trolley load and I had to put through 2 separate shops and pay for them separately as there is not enough room for more than 2 bags in the bagging area."
• "One thing I wasn't so keen on was when trying to exit via the self-serve checkouts, there was a barrier that you have to scan your receipt to be able to get passed."
• "Their policy of only letting you leave the basket checkout area upon scanning your receipt is unpleasant, and something i’ve never seen elsewhere."
• "Checkout operator was thoroughly unpleasant and merely grunted!!"