Village Hotel Club Reviews Summary

Facilities

Pros:

• "There is a gym and pool which we didn't use but is always a bonus."
• "Plenty of parking and ability to use the gym facilities."
• "The pool was nice and the kids enjoyed it."
• "The pool, spa bath and steam room were excellent."
• "The leisure facilities were very nice I used the gym and pool a few times."
• "There was a pool, gym, sauna, steam room and jacuzzi."
• "Facilities with the leisure centre and the on site Starbucks are good."

Cons:

• "Unfortunately they had limited options for wines and minimum draught beers the majority was not available."
• "The swimming is restricted for children but no advertising about that."
• "The gym and spa is not just for patrons, so it got kinda full and dirty."
• "The sauna was at 65 degrees and virtually felt off."
• "Swimming pool water was very warm and a little murky."
• "The hotel also has a large well equipped gym, swimming pool, sauna, steam room and Jacuzzi."
• "The pool, steam and sauna are also great! Always clean and well managed."

Room Cleanliness

Pros:

• "Clean hotel and good location."
• "Our room was clean and comfortable."
• "Very nice room and bathroom, very modern and clean."
• "Rooms were clean and equipped with all basic amenities (towels, toiletries, tea tray, usb charging ports, etc), and had modern decor."
• "Stayed as a family and loved it here. Spacious room with 2 double beds and very clean when we arrived."
• "Room was lovely nice bed nice decor, nice bathroom all very clean."
• "I found the room to be pretty small and basic but comfortable and very clean."

Cons:

• "The room stank, I’m being serious."
• "Room wasn't the cleanest (shower looked a bit dirty, eyelash in bed, bit dusty)."
• "The rooms were dirty, fruit flys and a smell of sewage from the toilet at night time."
• "Dirty, smelly rooms. Stains on light coloured carpets throughout the hotel."
• "The shower had quite a lot of black mould."
• "Cleanliness of the room leaves a lot to desire."
• "The room decor is quite contemporary but feels cheap and tired in places."

Staff and Service

Pros:

• "All staff were pleasant, friendly and helpful."
• "The staff on the greeting were very friendly, and the car park had lots of places to park."
• "Staff was really friendly."
• "Staff there were very nice."
• "Staff were very welcoming throughout our stay."
• "Very friendly and helpful staff."
• "Staff were so nice and welcoming."

Cons:

• "Main issue is communication with the front desk is very bad."
• "No one answering the main telephone number of the hotel or the chatting service!"
• "However the communication in the office was not what you want from a hotel of this standard."
• "Staff were dismissive and unhelpful."
• "The receptionist was rude and didn’t know details about our booking."
• "This hotel completely lacks any form of customer service, face-to-face hospitality and despite being given several opportunities to rectify the issues, nothing was done."
• "The supervisor took an hour to come and meet us and help with the situation."

Value for Money

Pros:

• "Would come back if I found a cheap deal for just room and pool."
• "In fairness to the hotel, following a request from the police, they were able to provide an adhoc secure location to store my motorcycle."
• "Great place for north Edinburgh if you can get the right price."
• "Incredible value. Got the room on Boxing Day for about £80."
• "Great hotel, good value."
• "Stayed here as it was by far the cheapest for two people in a room with two double beds."
• "The place is decent value for money but I would rather go to a hotel with no pool and a higher level of cleanliness in the rooms than sleep in filth and be able to swim in the morning."

Cons:

• "The breakfast was awful, would not recommend."
• "Breakfast was expensive so opted for breakfast elsewhere."
• "The room is nice and staff helpful but the bar grill is very expensive."
• "Cost of breakfast was high."
• "Price was outrageous and did not even include breakfast."
• "Food in the bar is more expensive than I'd be happy to pay (2-3 times that of Wetherspoons)."
• "The hotel breakfast price is far two high at evening meal price!!"