Nearby LA Taxis Newcastle Reviews Summary

Driver Professionalism

Pros:

• "The driver Gibson was excellent waiting for us to depart as we decided to leave a little later than booked."
• "My driver was polite, helpful and courteous. I would definitely use again."
• "He was really patient while I got the carrier in and out, was very kind about my kitty who I was worried about and to me."
• "Great driver picked me & my partner up from Travelodge in Gosforth to the NCCC he was really polite & very helpful with my partner who took unwell just as we got to hospital great customer service."
• "My wife and mother in law, 93 years old, needed a taxi from RVI to home near teatime. LA taxis were available outside And it seems they had a really good journey with a very helpful driver."

Cons:

• "Having asked if I could pay by card when I booked my car the driver was then v unpleasant! He told using my card was not like going shopping and that I could only use if he could get a signal."
• "Very over priced. Very rude driver. Took bag’s out of back, handed to me, asked him for help as they were heavy, got told I’m busy."
• "The driver was hostile and most definitely intimidating. He cursed at me and when i asked him to take me to my destination he replied, “im not f**** going there”."
• "Absolutely disgusting. Booked 2 taxis from nbh to Premier Inn by Callerton metro...Then said he'd take them £5 cash. Then £10 up front."
• "The taxi was late and driver wouldn't go the route I asked for, it's the highest priced taxi I've had for the short route and the driver was rude when I asked and was reluctant to give short change."

Punctuality and Reliability

Pros:

• "Today's journey was perfect. Prompt, excellent driver, totally satisfactory service."
• "Drivers were punctual, polite and cars were clean inside and out. Highly recommend this company for trips in Newcastle."
• "Service above and beyond. On a very rainy day in Newcastle, we took a taxi from our hotel to the city centre. Unfortunately I stupidly left my phone in the taxi. However after phoning their office my phone was found and they even returned it t my hotel."
• "Have used LA Taxis in Newcastle three times now for early pick up for trips away. Pre booking via app is easy, info near pick up time is good and cabs arrive on time or early."
• "Great service driver was early. LA told me when the taxi was on its way. A far superior service from the firm I ordered in advance from previously."

Cons:

• "Booked hours in advance for 1.15pm for 15 min journey to make a train at 1.50. No sign of them at 20 past, called and told they’d be 5 min, no sign at half past, called and told another 10 minutes."
• "Rude, unreliable and unhelpful. Recommend avoiding."
• "Do not use. Appalling service, left us stranded in Newcastle after Sam Fender gig."
• "Pre ordered a taxi for midnight at hilton Garden Inn at stadium of light after the pink concert... We waited over 1 hour for a pre booked taxi. It is completely unreasonable and unacceptable that a taxi company has asked 3 woman to walk about 1 mile in a strange place late at night alone to get a taxi."
• "Booked a taxi 3 hours in advance which never came, when we rang to ask where it was we were told it hadn't been assigned!"

Customer Service

Pros:

• "Always friendly drivers and lovely polite desk clerks who go the extra mile to get you where you need to be I use them regularly being a carer for my mum so I know that they are very reliable and most of the drivers bend over backwards to help carry shopping to my front door 5 stars from me!!!!!"
• "I was recommended Nearby LA Taxis by a friend, I downloaded the app and made a pre booking which was so straight forward and user friendly."
• "My aunt and I recently visited Newcastle. With an afternoon spare we booked LA taxis for a mini tour of the city. Driver was so knowledgeable and gave an excellent guided tour."
• "So thankful to Lisa at control and our taxis driver who returned my phone which feel out of jacket pocket in back of car."
• "We used LA taxi yesterday via booking through the app which was so easy. The experience was the best taxi service we have ever had and it was new years eve."

Cons:

• "In response to request to send email to info@ I have now sent 5 emails over the past 7 days requesting a response to my complaint for the hour long wait to my taxi ordered on 7th October. I have not received a response."
• "Red Toyota. Registration FL20YYZ. Over charged on card 10 times more than fair should have been and ignores calls/ hangs up phone when trying to get money back."
• "Can you please tell one of your drivers to stop parking outside my home in Anson place Newcastle at 4:30 in the morning waking me up with his engine still running waiting for a booking because he never picked anyone up or dropped any off outside my house it's really unprofessional 😠 the car is a white Skoda and the registration is GD69 SXG."
• "I have been getting taxis from here the past 5 years all ways tipped yeastday I waiting a hour for a taxi from them got told 3 it’s on its way hour later taxi turned up nice driver don’t no who was in office was not English she is a 100% pure thick as your fence out side she needs sacked."
• "Don’t like this service no more all foriengh drivers most dint know we’re there driving 2 and try to scam u liked the old service all local drivers knowing each other having trust nobody geting scammed or pretending to drive a different way had no bother untill they changed there drivers and sold the company."