Lang Town & Country Estate Agents Plymouth | Letting Agents Plymouth Reviews Summary

Customer Service

Pros:

• "We were always able to speak to someone in the office if we required any advice or just a question needing to be answered."
• "They skillfully managed the challenges we faced, providing effective solutions and in the end ensuring a successful sale in a turbulent property market."
• "Gemma was my negotiator, very calm approach and reassuring and knowledgeable."
• "The staff have always been courteous, friendly, helpful, responsive to my needs, in other words, totally professional!"
• "Our property is managed by ND at Lang. Our tenant is a vulnerable adult, we are very happy with the sensitivity and care that ND and others at Lang have shown towards the tenant."
• "Very caring company with very friendly people who are totally committed to customer satisfaction."
• "All the agents at Langtown that I have had contact with in the tenancy were extremely professional in their email correspondence and were truly cooperative."

Cons:

• "The service and telephone manner is terrible."
• "Please avoid this agent. Having been a good tenant for 2 years we have recently moved out. We left the flat in a very clean state - they have now withheld £250 of the deposit over cleanliness."
• "However we always had to chase up any issues logged on their online website before anything was actually done, other than them just 'acknowledging' the log."
• "I felt awkward talking to the staff they were rude and untrustworthy."
• "Awful Awful Awful !!! avoid at all costs lowest of the bottom feeding food chain known as letting agents."
• "Absolutely avoid! Time wasters booked us for a viewing of a property only to be told a few days later that it had been 'cancelled due to a huge amount of interest in the property'."
• "We were told everything gas/electric related was working to arrive to a completely broken boiler."

Professionalism

Pros:

• "From start to finish, their professionalism, expertise, and dedication exceeded all my expectations."
• "I was very impressed with the professionalism and enthusiasm from this agency."
• "They are very professional unlike other estate agents that I have recently experienced."
• "LT&C fully manage my properties... Any problems that do arise are dealt with quickly and in a professional manner."
• "Lang Town and Country Lettings once again exceeded themselves with a top quality service."
• "Very good service from Lang’s who have managed our rental property over many years."
• "The team especially James, Emily, Gemma and Nicki kept me updated all through the process."

Cons:

• "Then there was silence, delayed replies and it came the day we had to move out from our old property and only when I checked the progress by emailing."
• "We had major problem in the last 6 months of a tenancy with the bathroom, yet they didn't seem able to get this across to the landlord to insist that something useful was done to resolve it."
• "This agency neither treat you with respect or loyalty - expect to lose your deposit - they will fleece you and ignore your sensibility on the subject of how wrong the situation is."
• "What a bunch of incompetent people who couldn't understand we did not have work in Plymouth when we lived in London?!"
• "Poor organisation skills and overbooking have left me and my missus feeling very hacked off."
• "It is raining now in my flat, and it has been like this for more than a week and nothing has been done."
• "We were charged £180 for cleaning! We tried to dispute but they wanted more money for sending someone to the property again to take more pictures."

Support and Communication

Pros:

• "I trust them completely and I would not change to another company even if the conditions were cheaper."
• "I would highly recommend great team."
• "I would highly recommend Langtown and Co for anybody looking for a good agency to rent through."
• "Wonderful from start to finish. Empathetic, patient and supportive."
• "The communication throughout has been second to none."
• "They really earned their fee, which was very reasonable in any case."
• "Nicola has gone above and beyond to get them fixed or replaced in outstanding time especially around Christmas."

Cons:

• "Thank you for looking back at the log dates. It is unfortunate did you could not respond to many maintenance issues promptly."
• "Your remark about sour grapes, if you actually look at your comment again very unprofessional."
• "I happened to be evicted due to the landlady wanting to sell the house, which made everything a little bit more stressful, however this is not a reflection on the agency."