Tottenham Green Pools & Fitness Reviews Summary

Facilities

Pros:

• "There is also a very tidy and enjoyable soft play upstairs."
• "The pool is well heated."
• "It's a great place to meet new people and to try a range of activities suitable for different ages and abilities."
• "The centre is big open bright: it looks very good since refurb."
• "We love the pools, soft play and the gym."
• "Great space for families and kids especially. Spacious pool area, soft play upstairs and downstairs."
• "In a word Tottenham Green Leisure Centre serves and offers the community in Tottenham and surrounding areas great facilities for exercise and health maintenance."

Cons:

• "The gym is another issue, because of the location I had opted to go there in the past, but for what you pay it is utter garbage."
• "The pool was dirty. There was a dirty scum line running all around the pool."
• "Place looks dirty and neglected, not long ago the price for swimming lessons gone up."
• "The whole place is filthy. Numerous complaints sent, nothing has been rectified."
• "The conditions of the all center (cleanliness and services) have incredibly worsened."
• "The changing area is dirty, the lockers are broken."
• "The whole place feels very unclean and unloved."

Staff and Customer Service

Pros:

• "Great community and staff. If I had to rate on staff alone - 5 Stars."
• "The staff all seem happy and friendly which is unusual for a leisure centre."
• "The staff as the most friendliest people I have met in a leisure centre."
• "The staff are very helpful and like to do whatever to please their customers."
• "Salma that works at the front in the morning is a blessing to be entertained with that lovely smile and her empathy toward everyone."
• "The service is amazing, staff very welcoming and friendly."
• "All five of these stars are for the brilliant Customer Sales Advisor Rebecah."

Cons:

• "Customer service has been shockingly poor, they point blank refuse to answer any queries / the phone / emails."
• "New Reception staff aren't helpful and will say courts are booked and give excuses."
• "Pool staff don't have customer service skills and can be quite rude."
• "Receptionists are rude, though the lifeguards and gym staff themselves are friendly."
• "The staff are unfriendly and unhelpful."
• "Facilities are nice but female receptionists either need a hearing aid or they haven't been properly trained to do their job."
• "The reception staff are some of the most incompetent that I have ever experienced."

Hygiene and Maintenance

Pros:

• "The rooms are clean."
• "The squash courts are fine and generally clean (early in the day at least)."
• "Recent visit the seating area in the learning pool was very dirty but most areas better than you’d expect."

Cons:

• "It is incredibly dirty, the changing rooms are never cleaned."
• "Their showers are disgusting with no hot water running and there is no hairdryers for 4 months plus."
• "Hygiene's not great either swimming teachers all wear outdoor shoes around the pool, as do the lifeguards and the parents!!!"
• "The changing rooms and constantly filthy and very smelly."
• "The toilets, showers and steam room smelled like the sewers."
• "THE POOL IS VERY DIRTY AND THE SHOWER ROOM BOTH MENS AND WOMEN'S ARE DANGEROUSLY DIRTY (NO HYGIENE)."
• "The pool is filthy."

Value and Pricing

Pros:

• "It is very cost effective: under 2's are free and adults pay £2.00 each."
• "You can pay for one off visits or monthly membership subscriptions."
• "You can register for a free visit and you can try it before you do a membership. The prices are affordable."

Cons:

• "Entry is £8 which you need to book in advance despite not a soul queueing to get in."
• "Is expensive cause you pay for nothing there is never classes availability."
• "They also have an exploitative rule to charge monthly paying customers £8 if they are more than 10 minutes late for a gym session."
• "Quite overpriced especially the swimming before realising swim has to be short due to cold."
• "Not to mention this is £10+ for one adult and one child, when you can do the same in Waltham Forest for £5."
• "That’s my last straw after years of paying exuberant amounts for sheer mediocrity I’m cancelling my membership."
• "They take your money time and time again for services not rendered."