Glass Mill Leisure Centre Reviews Summary

Facilities

Pros:

• "Health suite and gym have very good, broad facilities."
• "Really nice place, have only used their gym so far but they also have 2 pools, a climbing wall and a studio for group activities."
• "Good choice of classes, equipment, big swimming pool."
• "The room for classes and gym are cleaner."
• "It has very good facilities, including a good pool to swim."
• "The Glass Mill Leisure Centre in Lewisham... their facilities include two swimming pools, a good selection of modern gym and fitness equipment."
• "Pools with movable floors so even small pool can be made deeper."

Cons:

• "The gym - nowhere near up to a standard."
• "The leisure centre itself is not too bad, but for a new complex the facilities are very old fashioned and lack hygiene."
• "The bicycles used in the spin classes are rubbish and dangerous."
• "The gym has almost always got faulty equipment."
• "Gym equipment is often broken, most media screens don't work on the equipment."
• "Their attention to maintenance of gym equipment is severely lacking, and the free weight area is much too small for a gym this size."
• "The gym looks depressing & dingy with out of order equipment & water fountains."

Cleanliness

Pros:

• "Customer service is good and prices are nice and low, especially for Lewisham residents."
• "Nice, clean with good facilities hot. We use the pools which are the better in the area."
• "The staff are helpful friendly and do a good job."
• "Poolside staff likewise are both professional & kind."
• "The staff are always helpful and attentive."
• "The staff are helpful and willing to direct and support."
• "I mostly use the swimming pool lanes and gym and both are kept in a good tidy and clean state."

Cons:

• "The cleaners do not do a very thorough job."
• "The gym and changing areas are consistently dirty."
• "The men's locker rooms smell really bad, floors are really dirty, showers are boiling and hair dryers have been removed."
• "The swimming pool changing rooms and general changing rooms are disgusting."
• "Changing rooms are horrendous. 4 out of 6 showers have been broken for at least 6 months and there are flies everywhere."
• "Showers are dirty and smell of sewage."
• "The changing rooms, as well as the bathrooms are nasty, just filthy."

Staff and Customer Service

Pros:

• "Lifeguards and reception are friendly chatty and welcoming."
• "Lovely teachers who engage well with the children."
• "Very friendly staff."
• "The Reception staff and serving pool staff are extremely pleasant and strive to be helpful in obviously difficult managerial circumstance."
• "The staff are helpful and willing to direct and support."
• "Has a weekly trans and gnc swim session, in a smaller pool but has privacy and staff are great."
• "Lovely staff, good gym, nice addition of the spa."

Cons:

• "Terribly disorganised service with no consideration of a parent or child's needs."
• "Unattentive lifeguards who are endangering the life of swimmers."
• "Staff are incredibly rude and several seem to have anger problems."
• "The staff are so rude, customer service is at an all time low."
• "I find a few of the receptionist at the desk extraordinarily rude."
• "the staff are hostile, rude and aggressive should you need to ask them something."
• "Extremely rude staff."