"The space feels clean and the class is well run."
"Great lido. £5 entry for indoor lockers, showers, toilets, leading out to outdoor lockers, showers, sunbathing area, and heated pool."
"The shower facilities were good and clean."
"All installations clean and working. The pool properly designed with whole safety measures."
"The indoor swimming pool is an excellent 25 metres and changing facilities and showers are good too."
Cons:
"Toilets seem to be permanently a problem recently."
"Some toilet cubicles shut for moths with no information about repairs timescales."
"The swimming pool is dirty. The grass looks horrible."
"It is very dirty. It starts at the changing rooms. It smells and the floors are always covered in dirt and water."
"The gym ceiling has fallen through, none of the equipment works and the pool is constantly closed."
"Pool is very dirty and unhygienic lots of dirt and insects in the water."
"The steam room not working, the showers no hot water."
Customer Service
Pros:
"Booking is so easy via the app and the time slots take the stress out of worrying about the lido ever being busy."
"Smiley person on reception let me through."
"The actual staff who are their on a regular basis are super cool and lovely. A nice little team at this centre, the lifeguards and front reception staff, always helpful, nice vibes - they work well together."
"Staff pleasant and try to help."
"Nice attention at the front desk and very efficient general management."
"The staff was nice and polite."
"The manager Nisa was so down to earth and ready to help us out with any problem."
Cons:
"The manager on duty was impossible to find for solve the enquiry."
"Receptionist could not have cared less if she tried."
"The rest are rude and useless."
"The worst customer service I have ever met. They are rude and not paying attention at all what people are saying."
"I got served by an extremely rude and unhelpful receptionist with a serious attitude problem who should definitely not be working in customer service!"
"Upper management have been abrupt and evasive when I have dealt with them."
"Very rude ladies in reception."
Management and Maintenance
Pros:
"Update: New manager has led to a lot of improvements."
"Communication about closures etc is a bit random but the user group emails from PRLUG fill the gap. Reception staff are friendly & efficient and poolside staff well managed."
"Some brilliant assistance from Leon. He was friendly, efficient and knowledgeable."
"The £8/ swim seems relatively high but the monthly membership options offer good value. 65+ go free."
"Infrastructure is not always properly maintained but as of Oct 2023, all showers working and the pool looks clear."
"After a few visits, I would say it's one of the cleanest and safest pools I went to."
"Great facilities, very clean, staff are very helpful."
Cons:
"The system of this company is so outdated."
"The management is awful in the place, and should all be fired starting with the general manager."
"The poorly trained, beleaguered front desk staff are just left with ‘the manager will get to you’, if you try to resolve directly."
"When a complaint is to be made the manager is nowhere to be seen."
"The buildings are a bit dilapidated and the website is often inaccurate."
"The majority of the showers have been out of commission for over a week because they can't unblock a drain."
"The whole place needs a major revamp."
Value for Money
Pros:
"It's affordable (I think £5 for an adult swim) and the facilities are good."
"Prices are reasonable."
"Prices are reduced if you live in the borough and further reduced if you're elderly or a student or unemployed."
"At £34 per month for a membership that includes gym, indoor pool and a lido is a great deal."
"The gym and swim membership is a steal compared to what I was paying in central London."
"No membership needed."
"I've been a member for a year now, and I think it's definitely value for money especially if you're using all the facilities not just the gym, e.g the pool and the classes."
Cons:
"They charge you £35pm to use the sauna and steam. It was recently closed for about 3 months, and with no communication for staff about when it will open again."
"What is disgraceful is they charge Private Gym prices, but the facilities and level of customer service is definitely no that of a Private Gym."
"£8 for a maximum of 50min swim, lol. Not guaranteed places but will happily take £34 a month."
"For £8 too! At least reduce the price of the shorter lanes sessions to match reality."
"Unfortunately, they charge you 45£ for a membership even when their facilities (such as sauna or steam or pool) are out of use for weeks, they send no notifications either to inform customers about disruptions."
"Costs have gone up, flexibility and service has collapsed to zero."
"Very poor. Health and safety has to be a serious concern! Way too many people let in, pool well overcrowded."