Partyman World of Play Reviews Summary

Play Area

Pros:

• "The play area is enormous, offering a wide variety of exciting activities for kids of all ages."
• "There is also a small indoor football pitch."
• "The children's play area is wonderful – it's the nicest play area we've ever taken the kids to – there are plenty of climbing frames, ball games, and entertainment, so there's something for all ages."
• "It is a great day out for both children and adults alike. A safe space for children to play and adults could also have fun and bring out their inner child."
• "There are lots of slides and soft play areas, including a safe, soft play area for toddlers."
• "The place is heaven for kids, with a big play structure, soft play area, birthday rooms, toilets and in house cafe."
• "Good range of equipment with a separate area for the little ones."

Cons:

• "A lot of play area is dusty and dirty."
• "Inadequate under 3’s area (nothing more than a ripped ball pit, two small slides and some climbing equipment."
• "The play area is also very poorly lit, and this is definitely a hazard for children who are running around."
• "Teenagers as staff... the staff didn't care 1 little bit if older children were coming in the under 3 area."
• "The venue looked dated and the soft play area is small."
• "The whole building is dirty and dusty worst place for anybody with asthma, toilets super disgusting flush doesn't work on both men's toilets and looks like it has not been cleaned in God knows how long."
• "No cleaning was done at the kids play area considering the safety standards required during covid times."

Staff and Customer Service

Pros:

• "Great atmosphere with lovely staff."
• "Went here for my friend’s children’s birthday party and I must say that the staff were really kind and helpful with the kids!"
• "Their customer service was the best we've experienced in a very long time."
• "The staff were wonderful, friendly and couldn't do enough to help."
• "The team present were so welcoming that my ‘usually’ shy daughter who was the birthday celebrant threw caution to the wind and owned the day."
• "Came in to Partyman Wembley today And was greeted by Amira and Rodha who was exceptional with my SEN child and meeting his needs."
• "Staff were so friendly from the second we came through the door."

Cons:

• "Ok soft play but the facility as a whole is so poorly run."
• "Always understaffed and not very friendly."
• "The only complaint I had was that the lady at the kitchen was a bit rude."
• "Very bad staff acting like we are doing a crime when we were having our own pizza."
• "The staff are rude especially. Emily is exceptionally rude."
• "Some of the staff members really unfriendly, they look really bored."
• "The staff were rude and often found on their phones whilst going about their duties."

Facilities and Cleanliness

Pros:

• "The café offers a variety of tasty snacks and refreshments, perfect for recharging before more playtime."
• "Food was really good, kids loved everything they did, entertainment, sand play, face painting."
• "The facilities are well-maintained and clean, ensuring a safe and enjoyable environment for children to unleash their energy."
• "The centre was so clean baring in mind it is a children's centre so you would expect a mess most of the time."
• "The whole place felt very clean, highly recommend."
• "Large soft play area, good food and portion sizes."
• "The food is good and there’s a wide variety."

Cons:

• "The venue is poorly ventilated."
• "Toilets were blocked and had no hand soap, absolutely disgusting."
• "The whole venue had a musty body odour smell and so many areas were filthy and dusty."
• "Litter on the floor and in the football ward."
• "The cafe is disgusting. Everything is sticky."
• "The place also absolutely stank of Body odour."
• "Toilets were giving out foul smell."

Food and Refreshments

Pros:

• "Lady at the counter said they have had to put a hold on hot food but they had chips so I got some very average chips."
• "Food there is a bit to the expensive side but is good quality and the man that sales the food is a very nice person."
• "Adult vegetarian platter was really nice."
• "The staff specifically Sazan we’re so accommodating, they made us feel welcome and took the time to even make animal balloons for all the children at the Centre free of charge."
• "He's very fussy with food but a young girl named Sazan was able to help me find something for him."
• "We had to ask for something else to go with the scampi and chips before being offered beans in a mug."
• "The children's meal of fish goujons with chips was absolutely dreadful."

Cons:

• "They don't always have the full menu available in the kitchen."
• "Wanted to order something to eat but a loads of food was not available."
• "Food is not healthy at all as 90% of it is deep fried stuff, shouldn't even be offered to kids."
• "Vegetarian food for kids does not feel healthy."
• "My sons then wanted a drink so I ordered 2 slushies or should I say ice and sugar as they tasted vile. It was overpriced and disgusting."
• "The kitchen was closed when there is a planned event and we had to push for whatever they could scramble for the adults."
• "The children's meal of fish goujons with chips was absolutely dreadful."