Little Hooligans Soft Play Centre Reviews Summary

Staff Friendliness and Service

Pros:

• "Holly and Kelly were great hosts, they helped from beginning to end and they were so lovely."
• "Amazing food selections for children & adults and the staff were very friendly upon arriving through out & leaving."
• "Staff are really helpful when attending on my own and offer to carry coffee for me to the table."

Cons:

• "Service seems to be declining as time passes. Staff used to be quite welcoming but our recent experience was really bad."
• "There were two blond girls that were quite rude from the very moment we entered. Their customer service and people skills were non-existent."
• "When I asked about the portion the girl didn’t know what to say, awful experience."

Cleanliness and Maintenance

Pros:

• "The venue was very clean. Big thank you to Kelly and Holly! You'll be seeing us again."
• "Is kept very clean, probably the cleanest soft play I've ever visited."
• "It was spotlessly clean, the staff were polite and friendly."

Cons:

• "Needs a deep clean the sides of the frames were filthy and thick of dust."
• "Certain areas inside the play area were thick with dust also, just think during these times the place should be spotless."
• "Food options are poor and overpriced. The general atmosphere of the place is very dull and cold and not welcoming."

Value for Money

Pros:

• "Price and time available to play is good, sadly you have to buy socks to enter though."
• "The place is alright, the food prices are ridiculously high and the amount of food you receive even worse…waiting time for food really long as well…"
• "Brilliant soft play centre. Easy for the younger children to get round, 2 big slides a trampoline a football/basket ball area an under 5 area and 2 party rooms. It is a little pricey."

Cons:

• "Seemed a little small and overpriced at first glance, but it was much better than I thought."
• "A word of warning the play area is small, the staff turn you away if you are a bit early but the worst thing is their money-making scam of charging you for their own socks per person!"
• "Very expensive. Firstly you have to pay for entry then the car rides and other entertainment you have to pay extra."

Accessibility and Location

Pros:

• "I don’t live in the area so relied on google maps directions to arrive by car."
• "Parking is a bit difficult here because it's a central area but like I said above, try going in late afternoon, you can find some parking spaces on Lowe Hall Lane."

Cons:

• "This was not helpful though as you cannot park at the venue, we eventually figured out we had to park at the local Asda where no lifts were working."
• "A little awkward to get to, as it’s in the middle of the shopping centre, so no parking outside."
• "The place is clean but it had big teenagers running around that were blatantly too old."