Your Move Estate Agents Barnsley Reviews Summary

Customer Service

Pros:

• "Rachel at Your Move Barnsley has been absolutely fantastic from the moment we met."
• "I recently applied for a house with your move, they have given me a quick reply."
• "With a special thank you to Laura who has always kept us up to date with everything from start to finish."
• "Friendly, approachable, enthusiastic, helpful... list goes on. Fully recommend lettings through Your Move and with Rachel."
• "Staff always happy to help and really friendly. Communication was consistent."
• "Professional, friendly, staff at the Barnsley branch... Jess was the agent who looked after our house sale and honestly, I couldn’t recommend them or her higher."
• "Louise and Liz could not have been more helpful, making the transition seamless."
• "Georgia Evan is the best person to speak to from embrace financial from being a first time buy sue had filled me in with the right information I needed."

Cons:

• "This horrible company has not still taken measures to release my deposit even after landlord consented to release deposit."
• "Please for god sake, do not use this agent."
• "Absolute idiots. Had a viewing booked, got to house and it has already had an offer accepted, nobody at Your Move told me."
• "Terrible at managing properties. On a fully managed service and I spend more time talking to my tenant when there is an issue then they do."
• "If I could give them 0 stars I would. I find these 5* reviews very suspicious, maybe written by their own staff members."
• "Waste of time. Booked a morning viewing. Travelled 2 hour round trip to view. Nobody turned up."
• "Stay away from this estate agent nothing but robbing gets take money from you left right and center for doing nothing to help you."

Process Efficiency

Pros:

• "In five days the deal had already closed waiting to move in my new home."
• "The team at Barnsley did a tenant find service for me. Erin sorted everything for me and talked me through the online stuff."
• "I recently sold my property with YourMove Barnsley. The service was faultless from start to finish."
• "Georgia also helped with queries throughout and after sale."
• "I have used the Tenant Finder service at Your Move Barnsley on a couple of occasions."
• "Recent rental experience excellently dealt with by Debbie and the team at the Barnsley branch."
• "Great team at the Barnsley store, Ellie was fantastic and helped get my purchase across the line in less than 12 weeks."
• "Bought my house through Your Move in 2013, after having the mortgage survey done, I was informed that the property was actually leasehold and not freehold."

Cons:

• "It maybe quicker and easier to make your own board and sell it yourself."
• "Terrible customer service. Wouldn't recommend to anyone."
• "We are in the process of purchasing real estate with Your Move. I am disappointed with the pace of work of their lawyers."
• "I will never use Your Move again. They outsource services and take no responsibility for the quality of those services."
• "I already paid deposit and first rent and supposed to take key next day but I had to wait another 2 weeks because Your Move was not able to sort out situation."
• "Go private and save yourself hassle and a fortune."

Staff Professionalism

Pros:

• "Rachel has been nothing but approachable, supportive, understanding and honest."
• "She is professional yet friendly and makes you feel relaxed."
• "All the staff I dealt with were professional and friendly, especially who Laura went out of her way to keep me updated."
• "I cannot thank her enough for her patience and faith we will get there, she got us there."
• "I highly recommend Your Move. Rachel looked after us and made the process of renting our home as smooth and simple as possible."
• "We bought our first home through Your Move Barnsley and we can’t recommend them enough."
• "I used there recommended solicitors too who were also fantastic."
• "Professional, friendly staff at the Barnsley branch... Jess the agent who looked after our house sale and honestly, I couldn’t recommend them or her higher."

Cons:

• "The person who showed me the property had no idea about anything."
• "I was told I can pay £50 and that will include all bills apart from council tax but in the contract that was only for the electricity."
• "Terrible at managing properties. On a fully managed service and I spend more time talking to my tenant when there is an issue then they do."
• "The service provided at Your Move Barnsley by Jessica and Stephen was great. As a first time buyer they guided me through the process."
• "YOUR MOVE uses EXPERIAN who WILL SELL your personal info for PROFIT!!"
• "It doesn't pay to be with Your Move, it costs to be with Your Move."