Address: High St, Cheltenham, GL50 4EF, United Kingdom
Phone: +441242317034
Rating: 3.6
based on 114 reviews.
Taste and Quality of Food
Pros:
"The waffles are delicious - light and fluffy and incredibly luxurious!"
"We had waffles and cookie dough which was absolutely delicious."
"Fantastic ice-cream and waffles."
"The puddings are huge, so think it's best for the children to stick to the kids menu, which is just as good."
"Bubbletea is always on point here."
"BEST DESSERT PLACE IN CHELTENHAM 🙌🏻 Since I tried their trio of hot cookie dough I have been hooked."
"Nice place to get something sweet. The deserts are excellent and big portions."
"The decoration of the place is very beautiful and original. Delicious food and a spectacular presentation."
Cons:
"Although the ice creams look absolutely amazing, I think the taste was very bland, not much flavour to it."
"Ordered a vaffle today, after waiting for over half an hour I was surprised when I took a bite and a big piece of blue plastic was inside."
"The bananas they put on my crep were still frozen? And the ice cream that came with it was the same as McDonald’s ice cream?"
"Ordered a “Nutella” crepe for home delivery... it was stone cold (it felt like it was in the fridge) and only a smear of Nutella inside."
"Went with a couple of friends Saturday lunch time for some desert after going over to steak and son (amazing!), the bananas they put on my crep were still frozen?"
"Probably the worst chocolate ice cream I have ever tasted. Non creamy, overly sugary nastiness with false chocolate flavour."
"The ice cream I had tasted extremely processed and felt like it was full of chemicals!"
"Ordered a bubble tea with the flavour of watermelon, couldn't be further from the flavour. It was basically water with a disgusting sludge on the bottom."
Service and Staff Attitude
Pros:
"Fantastic service whilst visiting as a family with our young son."
"The staff were lovely and friendly and we will absolutely be visiting again!"
"Fantastic and lovely staffs, very fast service."
"The staff were courteous and prices are reasonable for the quality and quantity."
"Had a great time at Creams Cheltenham, and had good service by the staff."
"Absolutely amazing! The place is beautiful and staff are super friendly and the desserts are delicious."
"Alberto, the Team Member was absolutely brilliant so generous and helpful."
"Visited here with 3 mates. Staff were very friendly and welcoming."
Cons:
"Staff cannot be bothered to serve you and would rather stare at nothing than talk to you."
"After being ignored by staff we also decided not to order and leave."
"The staff just said she would tell her manager, nothing else happend. No apology, no voucher or refund."
"If I could give zero I would… zero knowledge about dietary requirements."
"Service, unwelcoming and very rushed. Very poor customer service skills."
"The stuff not really polite and rude... I asked for soya milk on my tea but they put me anyway normal milk without told me even If I asked about soya milk multiple times."
"I can't believe after a year living in Cheltenham, my partner and myself have discovered it today. Really nice place, friendly staff and quick service."
"I ordered a white choc cookie dough. They send me a waffle with all the correct topping but no cookie dough? I rang and told them the issue and they hung up on me and ignored every time I called after."
Atmosphere and Environment
Pros:
"The environment was nice too. Lovely displays and not too loud."
"Loved the funky interior…but enjoyed my Giant Oreo Sundae even more ;)"
"Great atmosphere with really nice people."
"Great selection of fattening options both hot and cold."
"The decoration of the place is very beautiful and original."
"I've been into the shop twice but I've had takeaway via Deliveroo about 6 or 7 times."
"Great place! Very welcoming and always well managed with super friendly staff."
"I love going back there for my favourite waffles and ice cream."
Cons:
"Place gives the same energy as a dark, dingy, derelict car park."
"Went with a couple of friends Saturday lunch time for some desert after going over to steak and son (amazing!), the bananas they put on my crep were still frozen?"
"When I have been in Creams I wasn't a huge fan but this is mainly due to children running about or hanging about there."
"Staff knowledge of allergens was appalling, not only did they not have a gluten free menu."
"Unfortunately placed an order through JustEat and didn't even recieve the items...very disappointed and couldn't even phone the restaurant to ask what the issue was."
"The layout and retro theme was very appealing and I was expecting highly of the food. However I was wrong, the ice cream I had tasted extremely processed and felt like it was full of chemicals!"
"What a Cool restaurant! Beautiful Decor a truly great place to sit and socialise with friends and family!"
"I queued for 5 minutes, a member of staff asked if I was eating in or taking away, I said take away. Then I stood there for another 5 minutes and nobody served me."