McDonald's Reviews Summary

Staff Service

Pros:

• "i got served today by the most helpfull employee, he went above and beyond to ensure i got everything i needed."
• "The staff were pleasant and friendly as they always are."
• "Visited last Wed and the 2 ladies who were at the door were brilliant, really friendly and helpful."
• "The staff here at McDonald's are so kind and friendly, and put up with me making a noise there on a regular basis, doing my music, thanks guys for allowing me to chill there at times."
• "Staff always extremely polite."
• "Polite, friendly staff, efficient service despite heavy traffic."
• "Staff are great, really helpful and friendly."

Cons:

• "Unprofessional staff i was having my meal in my car and ask from a staff to move my car."
• "Very rude staff and most of them stood around doing nothing."
• "Some staff lady was really rude to my granddaughter who is 7 just because she needed the toilet desperately and she shouted you have to go to tesco for god sake it's a child no ever going there again."
• "Staff not very helpful at all just gave us attitude because we needed to add to our order not very good at all I can't recommend this 2nd donalds sorry."
• "Quite the rudest, most unpleasant, most sarcastic and plainly unhappy member of management."
• "Girl tak8ng order was really annoying and keep talking over me whilst trying to complete my order."
• "i went to this establishment a few days ago and this little chubby manager with an ugly ponytail served me and she was the rudest little troglodyte i have ever had the misfortune of encountering."

Food Quality

Pros:

• "Quick service, the order was correct."
• "Actually apart from a couple of occasions that we were given items we asked to be removed, the food here seems to always be better than other McDonalds, always hot."
• "The food was fresh and hot and staff were very polite."
• "Service was quick and the food was hot."
• "Food was good and fries were fresh for a change."
• "Food was served quickly and tasted fresh."
• "The food was hot and fresh."

Cons:

• "Poorest quality I have ever received at a fast food restaurant."
• "Cold food, slow staff only one female newbie on the till, manager not leading. Cooking staff mucking around, alarms going off three or four. Omg whats going on ???"
• "Raw bacon in the wrap that i had. Also had eaten half of my 20 chicken nuggets and had found what looked to be a maggot inside the box along with hair."
• "Worst maccies meal ive ever had. Chips came all soggy with grease upside down in the bag all over everything."
• "Food was mid (ok), but not the best, and the McFlurry was half melted."
• "Fries are always cold and soggy; burgers often are too."
• "Cold food, chips were over salted."

Facility & Convenience

Pros:

• "Easy convenient McDonald's that's 24hr opening."
• "Used baby changing facilities, very clean."
• "Recently added mobile ordering and self service ordering including table service delivery of your food so now it's much quicker as easier to make your order and customise it the way you want."
• "There is a double ordering drive through that runs very quickly & friendly as well."
• "Used the mobile app for the drive-thru, super quick, and hassle free."
• "Clean and tidy with friendly enough staff."
• "It's very clean and efficient, and a great addition to the city."

Cons:

• "Was supposed to be 24/7 but was closed for an update on system without a plan to deal with customers that came during the update...don't say your open when you are not!!!"
• "The car park on the other hand, complete shambles. Cars couldn't get in or out because people are not able understand the layout."
• "One point of concern was the mess on the floor in the cooking area."
• "Broken ordering screens, no receipts."
• "Car parking was terrible, not enough spaces and cars waiting for spaces so blocking the car park."
• "Bad layout. Drive through lanes are usually full and if you park in a designated space, you are then unable to get out due to the drive through."
• "Recent renovation only focused on restaurant part, toilets still have unsightly broken parts."

Order Accuracy & Efficiency

Pros:

• "Great place for fast food you can order your food on a screen now,I ordered the bacon double cheese with fries,and diet coke and I liked it.my favourite order in the world."
• "No dramas, no errors, good service, correct order, good quality food....no issues :)"
• "When we come here we always use the drive thru, it moves quite quickly and I like that there is now a screen showing your order before you drive along to the next window."
• "Went through the drive thru...waiti time perfectly acceptable, quick response by the order taker at the speaker, order taken correctly."
• "A drive through for a McDonalds Breakfast was much needed! Drove in and out with 3 hot Sausage Egg McMuffin meals .. really enjoyed. Mmm mmm. Recommended♡"
• "Ordered 2 big mac meals and 2 happy meals."
• "Came to Haverfordwest in heavy rain for some bike repair. While waiting for repairs my daughter and me went to MacDonalds. Excellent service was provided."

Cons:

• "Ordered, paid with my mobile, received part of my order (incidentally the wrong drink)."
• "They are getting slower and sloppier with every visit."
• "Waiting over an hour every time I've used the drive through.. problem has existed since September, told its a staffing issue.... fast food, not good enough."
• "The order always seems to come mixed up which I understand when it's busy or complicated but asking for extra sauce or no lettuce can't be that hard surely and it's EVERY time!"
• "It's lucky dip whether you get half the items you ordered."
• "Drive through given the wrong order. Walked in and then given 1/2 the right order so had to go in again."
• "FORGOT MY WRAP MATE, THIS IS THE SECOND TIME NOW."