Forest Holidays Thorpe Forest Reviews Summary

Accommodation

Pros:

• "The accommodation was perfect - great size, clean and tidy and plenty of amenities."
• "The cabins are beautiful, so spacious and clean and well stocked and ready."
• "Our cabin in the woods was spacious and clean and the hot tub on the decking was ready for use and checked by staff throughout our stay."
• "The lodge we stayed in was so clean and had good facilities for us to use."
• "Our cabin was great - clean, secluded and well appointed."
• "The cabins are luxurious and well maintained, and the hot tubs are terrific and managed daily."
• "The cabin was set within the 'forest' with lots of space between other cabins."

Cons:

• "Unfortunately we won't be coming back next year as prices have tripled in school holidays for just a 4 night stay."
• "Whilst we had a great time, we all felt disappointed with the cleanliness of the lodge."
• "Cabin itself looked ok on first inspection the inside needed the mass of con webs taken done from around the windows."
• "Apart from the cabin being infested with flies everywhere …the staff at the retreat are rude, unapproachable and uncaring"
• "Immediately upon entering the lodge, it felt dated, worn and incredibly unclean."
• "The cabins are really dirty and not very well maintained (stuff broken, dirty walls, broken skirting boards etc)."
• "The main problem inside the cabin was the amount of flies."

Staff and Service

Pros:

• "The staff were fantastic, to name a few who's names i got Natalie at the retreat reception and Matt the hot tub man amongst other maintenance."
• "All of the staff were incredibly helpful and plentiful."
• "The staff are super nice."
• "Staff was very friendly and helpful."
• "All the staff was friendly and helpful."
• "Staff very helpful and friendly."
• "The staff were very polite and friendly."

Cons:

• "Poor customer service."
• "Didn't feel like the staff were particularly good at resolving our complaint."
• "Felt like we were an inconvenience to the staff rather than customers."
• "Someone somewhere has forgotten about the guest experience and is more interested in profit."
• "REALLY disappointed with Forest Holidays."
• "We were told dogs were allowed off leads then had a manager follow my elderly and sick stepmum through the woods to yell at her that her dog should be on a lead."
• "Absolutely dreadful customer service and management refuse to accept any responsibility."

Activities and Entertainment

Pros:

• "The food delivery service was really good and the food was very nice."
• "The activities are INCREDIBLE. we did tree climbing with the drop, the tree swing and archery and all were so incredibly fun, the time flew by."
• "Definitely recommend staying, pick up some leaflets from reception and go exploring."
• "Having a hot tub and barbecue on your deck is such a treat - we made full use of both."
• "A truly amazing experience! We booked a large lodge with a treehouse and cannot recommend highly enough!"
• "We booked this for my sons year birthday and were very surprised by first how cheap it was and second how amazing it was."
• "A lot of fun activities (tree top walks, archery etc), hiking, fishing and birds watching."

Cons:

• "Comparing with Center Parks which cost the same or even cheaper there is nothing to do in this place."
• "The geocaching activity was a let down."
• "We actually couldn't wait to come home as it wasn't a relaxing and enjoyable experience."
• "The TV food ordering service didn't work, the 'premium' wifi I paid for in addition was utterly rubbish, the movies package which I also paid for in addition was equally rubbish."
• "On day 3 we ordered in pizza. If you're expecting Domino standard I suggest you don't bother, the pizzas were soggy with very limited toppings, a rip off quite frankly."
• "Curry night was awful we had to bin the lot as it was incredibly watery, cold and inedible."
• "First night we had pre-ordered pizzas, they arrived burnt to a crisp and inedible, other people experienced the same service."