The Chocolate Smiths Ltd Reviews Summary

Product Range and Flavors

Pros:

• "The flavours are so quirky and unlike anything else on the market."
• "Every bar is well worth the price for the love and attention to detail in the flavours."
• "The flavours they do are different and moreish, especially the Coffee and Stroopwafel."
• "Personal favourite is the Geordie bar (the caramel is amazing) but have so many other amazing flavours to try."
• "Each time I order, I buy loads, and each time it lasts a couple of days because I’m greedy and have zero self control and also because the products are addictive."
• "Both really tasty! We’ve also been lucky enough to get a few of the collaboration bars and have discovered some fabulous small businesses thanks to the chocolate smiths!"
• "Their chocolate bars are next to none and I wouldn't bother buying chocolate from the shops as these guys have taken bars to the next level."
• "I highly recommend The Chocolate smiths for a special treat or a gift. Everything they create is always so well thought out and perfected."

Cons:

• "The brownie inside the first bar was dry and crumbly. Perhaps the best before date needs to be changed, as admittedly I did not try the bar on day of delivery."
• "The other bar did not taste of coffee. For the price this chocolate is not worth it."
• "I thought the new website would at least make it easier to buy but no. Countless times now on the new and old website, I get to checkout to find that I’ve only got one bar!"
• "I found the bar to be really inconsistent, which in turn effected the taste as you eat it."
• "I finally managed to get my hands on a few bars of their chocolate and was really expecting to be wowed considering the hype, the price (£££) and postage (lengthy and £££) but what an anticlimax!"
• "The actual cornflake cake was incredible. I genuinely picked the choc of. Not the best by far."
• "The popping candy barely popped at all and others just lacked the flavour promised and to be honest largely tasted the same."
• "I wanted it to be so much more. I was following all the hype on instagram and managed to order. The flavours are different but the taste was very underwhelming, infact the plain chocolate bar tasted more like the cheap unbranded supermarket stuff."

Customer Service

Pros:

• "The customer service Is also excellent what a great team! 😍"
• "Cannot rate Steffi and the team highly enough, their dedication to their customers is phenomenal, keep up the good work guys!"
• "Steffi, you and your team are fantastic ❤️"
• "The team at the chocolate smiths are so lovely and attentative, I firstly wanted to change something in my order and they had no problem doing that for me."
• "Customer service is second to none and they have gone above and beyond to deal with a minor issue with my order."
• "The bars always taste fresh and the fillings are always the perfect level of gooey."
• "The team are incredible, I love seeing their posts on social media, they're a joy to watch & really look forward to seeing what's coming next."
• "Dispatched within their time frame and packaged beautifully. Wonderfully tasting chocolate as always (yes I've had a few orders now) and definitely worth the money and it's all hand-made."

Cons:

• "There was a tiny mix up as I asked to have truffles added to an already existing order but the guys in the office sorted the issue in a very timely manner."
• "I thought I would review the chocolate as well. Quite honestly it is just so underwhelming and I found the bar to be really inconsistent."
• "I had to be so quick on the website that I only got one bar and still had to pay over £3.95 postage which is crazy for one bar!"
• "Too much hassle for a bar of chocolate and when it got here it was ok. I really feel i’ve been sold something that just wasn’t what i’ve been seeing on instagram. Plus it isn’t cheap."
• "I understand your business has grown rapidly but quality shouldn’t suffer as a result of this, especially at these prices."
• "We were originally drawn in by their instagram page and deceptive photos. Overall pretty average chocolate."
• "I recently ordered some chocolate from here, this was my second order and the first order was amazing, the second order wasn't great, the chocolate tasted different (cheap) and I ordered a mystery truffle and it was half wrapped and looked like it had been thrown in the box which was a disappointment."
• "Went to collect on 23rd December (a working day, not bank holiday) and you were closed! Nowhere on the email of my order did it say you were going to not be open so sadly people won’t get these as Xmas presents and I’ll be doing a chargeback for my order as so far my experience has been absolutely rubbish 😡"

Quality and Taste

Pros:

• "The best chocolate I have EVER had. My husband has tried many of the bars (cornflake cake being his favourite!) and I have finally been able to join in on the fun now the vegan range has been released."
• "Just tried the new golden eggs and wow they are insanely good."
• "I've never been into the store as I've not had the chance, now I may never with this whole pandemic. Regardless, I still know the chocolate from this place is obscenely good."
• "The chocolate from this company is 100% worth the wait. It's all handmade and honestly one of the best chocolate bars I have ever eaten."
• "The bars always taste fresh and the fillings are always the perfect level of gooey."
• "The chocolate is very tasty I tried the kahuna cookie collaboration bar and it was very good."
• "Absolutely scrumptious chocolate, peanut clutter bizarre bar is so so good!!!"
• "The chocolate is out of this world and they are so helpful and friendly :-)"

Cons:

• "The brownie inside the first bar was dry and crumbly. Perhaps the best before date needs to be changed, as admittedly I did not try the bar on day of delivery."
• "The other bar did not taste of coffee. For the price this chocolate is not worth it."
• "There is so much hype on Instagram that it makes you really desperate to try it but it's very difficult as they sell out so quickly. The website needs work."
• "I finally managed to get my hands on a few bars of their chocolate and was really expecting to be wowed considering the hype, the price (£££) and postage (lengthy and £££) but what an anticlimax!"
• "The actual cornflake cake was incredible. I genuinely picked the choc of. Not the best by far."
• "The popping candy barely popped at all and others just lacked the flavour promised and to be honest largely tasted the same."
• "I wanted it to be so much more. I was following all the hype on instagram and managed to order. The flavours are different but the taste was very underwhelming, infact the plain chocolate bar tasted more like the cheap unbranded supermarket stuff."
• "I got a collar bar and was super excited but for £12.99, really not worth it. The actual cornflake cake was incredible. I genuinely picked the choc of. Not the best by far."