Address: 35 Southside St, Plymouth, PL1 2LE, United Kingdom
Phone: +441752603183
Rating: 4.5
based on 271 reviews.
Food Quality
Pros:
"The fish was fresh and not greasy."
"Chips were just right not overly crispy and fluffy inside, fish batter was perfect, light crispy and not too thick."
"Highly rated, good quality fish with large portion of chips."
"Fish and chips was fantastic aswell."
"The fish & chips were good and a more than decent portion size."
"I've never tasted fish so moist and tender, with batter so crisp."
"Food was exceptional, absolutely delicious!!"
Cons:
"It was so dry and portion size was abysmal!"
"Very expensive, very small portion sizes, soggy chips and limited flavour."
"The Chips were ok but the fish was like eating rubber."
"The fish was extremely salty and soft you couldn’t even get it on your fork."
"Fish was too Oily, Chips were Frozen packs not fresh Chunky potatoes."
"The fish was uncooked and the batter still in its raw soggy state on the inside."
"The batter was full of grease and the fish was the worst size I have had in a long time."
Service
Pros:
"Great service from friendly staff and short wait times for the food."
"The service provided is always of an excellent standard."
"Friendly helpful staff, clean tables, very popular."
"The waitress on duty was friendly and helpful."
"Staff were lovely and would definitely eat here again."
"The staff were friendly and helpful and our food was cooked to order so it was fresh and hot."
"Staff were brilliant, friendly and very helpful, looked like they were really enjoying their work."
Cons:
"They forgot about my order 2 times in half an hour."
"Service was terrible! I even had to write my own order-down as the waitress was so busy."
"Disappointed that no one calls you back or picks up the phone."
"Employee called kaden Parker messed mine and my mates order up twice."
"Service was average - Little bit of a feeling we were an inconvenience to the staff behind the counter."
"The lady who served me was terrible. Not even a please or thank you."
"Service was shocking, teenagers constantly fiddling with their hair then handling our order."
Value
Pros:
"Worth every penny!"
"Fair prices as fish was huge and we couldn't finish all the fish and chips."
"Great value for money!"
"Hearty fish & chip meal at a reasonable price compared to others nearby."
"Friend and I ordered a meal and a drink each and that came in at less than £25."
"If you’re looking for fish and chips in the area, this one is a winner!"
"Reasonable prices as well, they offer meal deals which include fish, chips & mushy peas which were amazing."
Cons:
"Considering they charged £8.05 for the fish and chips (and a whopping £1.60 for a can of coke) - you were not even offered a slice of lemon or sachet of tartar sauce !!"
"The price for kids meal is so high please re look at this as it’s just not cost effective at all."
"The portions are getting smaller and more expensive."
"Very overpriced but the tourists soak it up."
"Prices have almost doubled in two years."
"Unfortunately price has skyrocketed compared to competitors so time will tell if the cost of living crisis pushes customers to sacrifice this quality for affordability."
"Its also too expensive for what we received."
Ambiance & Cleanliness
Pros:
"Spotlessly clean."
"With a location right in the centre of the historic Barbican waterfront area, what more could anyone wish for!"
"The restaurant was well-maintained with seating upstairs and we didn’t have to wait too long for our food."
"Lots of places to sit and look at the water along the Barbican."
"The restaurant was very clean and had lots of seating, which made it the perfect place to duck out of the rain."
"Toilets are upstairs very clean."
"The counter area was bright, welcoming, clean and tidy."
Cons:
"The seating area upstairs seems a little plain and bare, and echoes easily."
"Atmosphere dropped a star just because it had few customers as it was a dark wet and windy evening."
"The floor was very dirty and the tables were left too long before being cleared."
"It was really messy/sticky/slippy floor/tables."
"There was bleach and cleaning supplies sitting next to a jug of tartar at the end of the service counter by the soft drink machine."
"Every now and again the fish and chips seem microwaved."
"It would be better if they did away with the small seating area and had it as a waiting area so people aren't awkwardly queuing by the door while the food is being prepared for takeout."
Accessibility & Convenience
Pros:
"Really great that they have gluten free options."
"A great experience, we wanted to buy the t-shirts as it had their logo and a big 'gluten free' on the back which our friend related to and so admired!"
"Harbourside have a separate gluten free shop a couple of doors down."
"If you're after GF chips and battered food then you can't go far wrong, pricing no different to a regular chip shop."
"The staff were friendly and helpful, and were able to cater for my gluten free diet."
"Willing to accomadate dietray requirments- fussy Vegan here but always cook food in chip fryers to avoid cross contamination with meat and fish products- Thank you!"
"Would recommend to anyone who has food intolerances."
Cons:
"The only negative I have to point out is that people ordering within the shop have to use a touch screen ordering system which does state it’s sanitised every 15 mins, but with Covid19 it would need to be after every use."
"No lift available so not so good for disabled people./ kids/prams etc."
"Dine in - Different rates when sitting in or Pay to sit, not advertised or mentioned on their menu or in restaurant."
"Had to order gf for non coeliac partner as the two order menu apps are separate."
"Food is ok but we went there, they asked if we wanna eat in or takeout, they said they have table upstairs. We said ok eat in ordered food went upstairs and they wanted to charge more for seating and eating upstairs."
"My daughter then asked for beans with her meal, only to be told that they don't have beans on the menu."
"We were even able to sit downstairs with the dog."